Ditapis dengan
Modul pelatihan : customer relationship managemnt jakarta 2016
- Edisi
- 2016
- ISBN/ISSN
- -
- Deskripsi Fisik
- 1 eksemplar buku
- Judul Seri
- -
- No. Panggil
- IPC GUI CUS p C.1
- Edisi
- 2016
- ISBN/ISSN
- -
- Deskripsi Fisik
- 1 eksemplar buku
- Judul Seri
- -
- No. Panggil
- IPC GUI CUS p C.1
Modul port customer relation management
- Edisi
- 18 Desember 2017
- ISBN/ISSN
- -
- Deskripsi Fisik
- 70 p. 29 cm
- Judul Seri
- -
- No. Panggil
- IPC GUI PEN r
- Edisi
- 18 Desember 2017
- ISBN/ISSN
- -
- Deskripsi Fisik
- 70 p. 29 cm
- Judul Seri
- -
- No. Panggil
- IPC GUI PEN r
What breaks trust in customer supplier relationship?
The purpose of this paper is to understand what breaks trust in a customer supplier relationship and how to repair it.
- Edisi
- Vol. 48 No. 3, 2010 pp. 353-365
- ISBN/ISSN
- 0025-1747
- Deskripsi Fisik
- 15 p.
- Judul Seri
- Management Decision
- No. Panggil
- ATC MG LAE w
Logistics service performance contracts: design, contents and effects
The purpose of this paper is to explore how the performance management (PM) process may be affected by the design and contents of logistics service performance (LSP) contracts between customer and supplier.
- Edisi
- Vol. 39 No. 2, 2009
- ISBN/ISSN
- -
- Deskripsi Fisik
- 16 p .
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO FOR l
Understanding customer relationship management (CRM)
Customer relationship management (CRM) is a combination of people, processes and technology that seeks to understand a company’s customers. It is an integrated approach to managing relationships by focusing on customer retention and relationship development. CRM has evolved from advances in information technology and organizational changes in customer-centric processes. Companies that success…
- Edisi
- Vol. 9 No. 5, 2003
- ISBN/ISSN
- -
- Deskripsi Fisik
- 17 p.
- Judul Seri
- -
- No. Panggil
- ATC MG POP u
Inter-firm customer knowledge sharing in logistics services: an empirical study
The purpose of this paper is to examine customer knowledge sharing between a buyer of a logistics service and the logistics service provider (LSP). The authors attempt to fill the gap in current research by investigating inter-firm customer knowledge sharing.
- Edisi
- Vol. 41 No. 10, 2011 pp. 956-971
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO MEH i
Classification and prediction in customer scoring
The purpose of this paper is to discuss and assess the structural characteristics (conceptual utility) of the most popular classification and predictive techniques employed in customer relationship management and customer scoring and to evaluate their classification and predictive precision.
- Edisi
- Vol. 5 No. 1, 2010 pp. 38-53
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- Journal of Modelling in Management
- No. Panggil
- ATC LO ZUC c
A knowledge-based service automation system for service logistics
Effective service logistics can lower the cost and increase service value by improving customer satisfaction and loyalty. However, the conventional ways of the service logistics are information driven instead of knowledge-driven which are insufficient to meet the current needs. The purpose of this paper is to present a knowledge-based service automation system (KBSAS) to enhance the competitive…
- Edisi
- Vol. 17 No. 6, 2006
- ISBN/ISSN
- -
- Deskripsi Fisik
- 24 p.
- Judul Seri
- Journal of Manufacturing Technology Management
- No. Panggil
- ATC LO CHE a
Analysis And Implementation Strategy of Customer Relationship Management: Cas…
Indonesia is an archipelago that has the territorial waters of two-thirds of the total area. As one of the largest State-owned Enterprise in the field of port services in Indonesia, IPC has very varied customers. However, until now the IPC have not mapped the customer yet, whereas vital relationship with the customer to be able to retain current customers and att…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- ix, 52 p., : table : illus : 30 cm
- Judul Seri
- -
- No. Panggil
- TD MG NUR a C.1
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
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Geografi dan Sejarah