When approaching a stock-out situation, a company should be able to actively manage the allocation of available products on the basis of customer requirements and priorities as well as contractual relationships. The purpose of this paper is to describe different order promising mechanisms and analyze how well they can contribute to the effective management of stock-out situations.
Since deregulation of the airlines in 1978, and rail and truck in 1980, the transportation/logistics Industry has undergone significant changes. The trend has been one of improved efficiency and extreme price and cost pressures, requiring more of a customer driven marketing approach on the part of transportation/logistics service providers. This article identifies some of the more significant c…
The application of self-service technology in transaction-based e-service (e.g. online financial services) creates a challenge for firms: what combination of features should they offer to satisfy needs from different customer segments? This paper seeks to address the above question by highlighting similarities and differences of consumer preferences among self-service, hybrid service and profes…
This study aims to explore the literature related to modularity in developing and manufacturing physical products in order to employ the idea of modularity into the business services context.
Modern day market places are highly varied and cannot be serviced effectively by a single supply chain paradigm. Consequently products and services must be provided to the end consumer via tailored supply chain strategies. This article categorises consumer products and details the specific supply chain management tools and techniques required to service each. A comparison of lean and agile stra…
In the relevant literature about container terminals (CTs), most studies focused on the internal operational management of CT operators. In practice, for improving the performance of CT operators, the external customers’ requirements should also be considered. The purpose of this paper is to discuss the improvement of service operations of CTs from users’ requirement perspectives.
A key vision of tomorrow’s industry is creating supply chains which collaboratively strive on enhancing the value to the end-consumer. The purpose of this paper is to introduce the food value chain analysis (FVCA) methodology for improving consumer focus in the agri-food sector based on the lean paradigm, value stream mapping and value chain analysis (Porter, 1985).
It is evident from examples such as Dell that successful shapers of the supply chain really do change the game, but how can your company do it? Value reengineering is a new approach for how a company can systematically implement breakthrough solutions for its customers. The key is finding the right value offering point in the customer:s demand chain. A company can then carve‐out a new busines…