Collaborative Forecasting and Replenishment (CFAR) is a new interorganizational system that enables retailers and manufacturers to forecast demand and schedule production jointly. The capabilities of CFAR exceed those of the traditional ED1 because CFAR allows exchange of complex decision support models and manufacturerhetailer strategies. The proponents of CFAR claim that the fastest way for r…
The purpose of this paper is to propose a real-time food receiving operations management system (RFRS), focusing on demonstrating the use of a case-based reasoning (CBR) and radio frequency identification (RFID) technology in managing the complex food receiving activities in distribution centers, to deal with the global concerns in food safety management
Supply chain security (SCS), as a component of an organization’s overall supply chain risk management strategy, has become a critical factor for businesses and government agencies since September 11, 2001, yet little empirical research supports policy or practice for the field. Therefore, this paper develops and presents a categorization of SCS based on existing research. This categorization …
The purpose of this paper is to examine the changes in governance structures that evolved as reverse logistics systems were developed. The UK car crash repair sector was used as a case study.
The purpose of this paper is to review the literature concerning supply chain management technology (SCMT) and financial performance, and to present a model for evaluating the financialperformance benefits of investments in supply chain management technologies. The literature review and the associated model also lead to a discussion of opportunities for future research in the area
Case and field research studies continue to be rarely published in operations management journals, in spite of increased interest in reporting such types of studies and results. This paper documents the advantages and rigor of caserfield research and argues that these methods are preferred to the more traditional rationalist methods of optimization, simulation, and statistical modeling for buil…
To evaluate the Cusum model as a means of rapid trend detection and dynamic response classifier in a low signal/noise environment.
Introduces the participative business modelling method (PBM), a management consulting method based on a synergetic mix of (system dynamics) modelling, group knowledge elicitation techniques and a process consultation attitude. PBM is a method well‐suited to support managers in their strategic decision‐making processes, in particular in the field of operations management, because it provides…
Both postponement and outsourcing have been identified as important characteristics of modern and competitive supply chains. The implementation of postponement may require extensive (spatial) reconfiguration of the supply chain. Presents findings from interviews with managers of food, electronics, automotive and clothing manufacturers in The Netherlands, Belgium and Germany. Findings reveal tha…
The purpose of this paper is to present an operations research (OR) model for planning water distribution tours in disaster relief. Especially in situations after a disaster occurrence, characterized by instability and the immediate need of help, high-quality decisions have to be made fast. For this reason, it is very useful if planning decisions can be alleviated by a decision support system (…
The purpose of this paper is to develop efficient heuristics for determining the route design and inventory management of inbound parts which are delivered for manufacturing, assembly, or distribution operations and for which there is limited storage space. The shipment frequencies and quantities are coordinated with the available storage space and the vehicle capacities.
According to the most recent theories, the competitiveness of organizations is based on the development of competencies. Core competencies result from greater mastery than competitors of organizational abilities valued by customers. This paper seeks to investigate how a more thorough integration of the supply chain may be associated with greater mastery of operational competencies .
To investigate the status of third party logistics (3PL) in Mexico and the feasibility of 3PL as a global, uniform strategy.
This study aims to empirically identify investment incentive preference segments for international logistics zones from the manufacturer’s perspective
This study aims to empirically identify investment incentive preference segments for international logistics zones from the manufacturer’s perspective.
This paper offers insights regarding an agenda for service operations management (SOM) research. First, we motivate the need for an SOM research agenda. Second, we offer a research framework that paints a broad-based picture of key architectural elements in the SOM research landscape. The framework builds upon prior and emerging research for designing, delivering and evaluating services. Third,…
The purpose of this paper is to analyse papers studying the link between supply chain integration (SCI) and performance, and to discuss reported empirical evidence relating to this fundamental question for logistics and supply chain management.
The aim of this paper is to develop an overarching framework to better understand drivers of performance in third‐party logistics (3PL) linked to the operations strategy literature.
The purpose of this paper is to explore what potential benefits may be achieved by using advanced planning and scheduling (APS) systems in the sales and operations planning (S&OP) process.
A special issue on performance measurement interfaces between operations and management control. Therefore, this paper brings together these fields in a specific study. In this paper the role of horizontal control mechanisms, performance measurement in particular, in the development of supply chain operations is assessed. Findings indicate that development of measurement systems contributes sig…
Traditionally, aggregate inventory realignment has tended to be a reactive response to crisis signals revealed by financial performance measurements. Symptoms and problems are usually confounded, while corrective actions are localized with less than adequate customer connectivity. This article links inventory requirements to customer requirements for response, quality, and their benefit‐to…
This paper aims to examine the nature of service operations management and its application to the field of humanitarian logistics. The purpose of this paper is to assess developments in the humanitarian logistics (HUMLOG) literature over the last six years and to lay out some opportunities for the HUMLOG academic community in the area of services operations management.
The purpose of this paper is to propose a structured model for the selection of a third-party reverse logistics provider (3PRLP) under fuzzy environment for the battery industry, which establishes the relative weights for attributes and sub-attributes.
Already for a long time retailers have taken back products. In this paper we explore the factors contributing to the decision of combining vs separating inbound and outbound flows during the return handling process. We do so through a comparative analysis of the operations in nine retailer warehouses, which can be divided into three groups: food retailers, non‐food store chains and mail ord…
Operations management and marketing have played important roles in contributing towards an ongoing corporate objective of delivering enhanced customer satisfaction. Focusing on the concept of producibility, this paper aims to explore the potential for developing an inter-disciplinary approach to market centric value delivery.
Presents a model that hypothesizes relationships between logistical complexity and both the importance of JIT manufacturing and the most appropriate organization structure for implementing JIT manufacturing. Logistical complexity can be defined in terms of the number of manufacturing steps or the number of different part numbers handled in a factory. Hypothesizes that the greater a factory′…
The purpose of this paper is to underline the advantages offered by applying the collective strategy model in the context of humanitarian logistics, enriching the existing benefits that operations management and business logistics techniques have brought to the field. In both man-made and natural disaster relief, humanitarian logistics operations have been hampered by a lack of coordination bet…
The technology of time temperature integrators (TTI) is used to ensure the safety and quality of temperature sensitive goods such as food and drugs along their entire lifespan. This work aims to provide a better understanding of potential benefits that can be expected from the use of TTIs in terms of supply chain improvement.
This paper investigates the determinants of customer choice of a car maintenance service provider after the warranty period. It focuses on the alternative of using branded car dealers, who provide this service during the warranty period, or independent garages.
This paper aims to provide an insight around operationalising CSR and sustainability activities within an Asian-Pacific subsidiary of a leading CSR global third-party logistics company; Deutsche Post DHL.
In the field of humanitarianism, cluster thinking has been suggested as a solution to the lack of coordinated disaster response. Clusters for diverse functions, including sheltering, logistics and water and sanitation, can be viewed as an effort to achieve functional coordination. The purpose of this paper is to contribute to a greater understanding of the potential of cluster concepts using su…
The purpose of this paper is to introduce a representation scheme that helps original equipment manufacturers and their customers choose between different constellations of visibility-based service.
This paper aims to report a survey carried out among European distribution centres (EDCs) in The Netherlands. EDCs are forerunners in implementing advanced logistics systems, since they are responsible for the distribution of a manufacturer’s products to customers in a larger part of Europe, Middle East and Africa, often with strict service level agreements.
The purpose of this paper is to test the use of radio frequency identification (RFID) for improving track and trace of the luggage handling process and to determine potential decreases in operational costs of airports, namely through reduced baggage sorting expenses.
The purpose of this paper is to investigate the strategic role of plants, in terms of the type and level of site competence, the relationship with the strategic reason for location, and the impact on operational performance.