Ditapis dengan
The difference between elderly consumers’ satisfaction levels and retail sa…
Suggests that a significant trend affecting American society today is the dramatic rise in the number of persons aged over 65. Consequently, retailers are interested in knowing how this segment can be best served in the marketplace. Outlines a study which utilized person perception theory to examine how retail sales personnel’s perceptions relate to elderly consumers’ satisfaction. Results …
- Edisi
- Volume 25 · Number 4 · 1997 · pp. 126–137
- ISBN/ISSN
- 0959-0552
- Deskripsi Fisik
- 14 p .
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LE JOH t C.1
The Northern Sea Route Regime: Exquisite Superpower Subterfuge?
The Northern Sea Route (NSR) has for decades been one of the most contentious political issues in U.S.–Soviet/Russian Arctic relations. The United States claims that the ice-covered straits are international and subject to the right of transit passage, while Russia claims them as internal waters. Both states invoke national security as one of the more important interests substantiating and wa…
- Edisi
- 30:299–331, 1999
- ISBN/ISSN
- 0090-8320
- Deskripsi Fisik
- 33 p.
- Judul Seri
- Ocean Development & International Law
- No. Panggil
- ATC LO INS t
Service quality measurements in ports of a developing economy : Nigerian port…
Identifies and assesses the key determinants of service quality and determines the quality of service offered by two ports in Nigeria using the SERVQUAL model. The main service attributes that are important to port users are determined. Relevant literature is reviewed to give relevance to the survey. Data for the study was collected via a well-structured questionnaire, analysed, and perception-…
- Edisi
- Volume 14 · Number 6 · 2004 · pp. 487-495
- ISBN/ISSN
- 0960-4529
- Deskripsi Fisik
- 11 p.
- Judul Seri
- -
- No. Panggil
- ATC PO OGB s
Explaining why employee-customer orientation influences customers’ percept…
The purpose of this paper is to examine why employee-level customer orientation (CO) influences the customer experience in a service setting.
- Edisi
- Vol. 24 No. 4, 2013 pp. 382-400
- ISBN/ISSN
- 1757-5818
- Deskripsi Fisik
- 21 p.
- Judul Seri
- Journal of Service Management
- No. Panggil
- ATC MG GAZ e
Customer perceptions on logistics outsourcing in the European consumer goods …
This paper investigates customer perceptions on three key logistics outsourcing decisions: why to outsource, what to outsource and how to manage satisfaction within third party logistics providers (3PLs) partnerships. In addition to an analysis of the current literature, a Europe-wide postal and telephone survey revealed that outsourcing in the consumer good industry is heavily service driven a…
- Edisi
- Vol. 34 No. 8, 2004
- ISBN/ISSN
- -
- Deskripsi Fisik
- 23 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO WIL c
Risk perception matters: why women’s passion may not lead to a business sta…
This paper aims to explore whether nascent women entrepreneurs perceive more risks than men, and to determine how higher risk perceptions might limit start-up decisions by mediating the potential influence of passion and self-efficacy.
- Edisi
- Vol. 7 No. 1, 2015 pp. 87-104
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- International Journal of Gender and Entrepreneurship
- No. Panggil
- ATC LO WIN r
Assessing the maximum level of customer satisfaction in grocery stores: A com…
This paper aims to establish the main factors that underlie store attributes, to examine which exert the greatest influences on the achievement of a maximum level of customer satisfaction. This study seeks to determine if there are significant differences not only in the factor compositions but also in their influence on customer satisfaction, depending on the country of residence of focal cust…
- Edisi
- Vol. 39 No. 7, 2011 pp. 504-521
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO CAS a
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