Ditapis dengan
Effects of organizational and serviceperson orientation on customer loyalty
Within the service industry, the serviceperson enhances customer loyalty by increasing customer benefits and decreasing customer costs, but is also embedded within and influenced by the organizational context. Thus, the influence of a serviceperson’s orientation may differ or even conflict with the organization’s orientation. There are two purposes to this paper. The paper first aims t…
- Edisi
- Vol. 47 No. 10, 2009 pp. 1489-1513
- ISBN/ISSN
- 0025-1747
- Deskripsi Fisik
- 27 p.
- Judul Seri
- Management Decision
- No. Panggil
- ATC MG COL e
Innovation in Logistic Services and The New Business Model: A Conceptual Fram…
Service industries hold an increasingly dynamic and pivotal role in today’s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the entire logistical needs of customers. Quantum advances in science, technology, and communication …
- Edisi
- Vol. 33 Iss 7 pp
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 28 p
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO CHA i
Customer orientation of service employees : its impact on customer satisfacti…
With the performance of service personnel often constituting a major element of a service per se, the customer orientation of service personnel is often regarded as a main determinant of service firms’ success. Drawing on a deductively derived four-dimensional conceptualization of the customer orientation of service personnel, consisting of employees’ technical skills, social skills, motiv…
- Edisi
- Vol. 15 Iss 5 pp. 460 - 478
- ISBN/ISSN
- -
- Deskripsi Fisik
- 27 p.
- Judul Seri
- International Journal of Service Industry Management
- No. Panggil
- ATC LE THU c
Performance-based contracting in service supply chains: a service provider ri…
The performance of service supply chains in terms of service levels and cost efficiency depends not only on the effort of service providers but also on the inputs of sub-contractors and the customer. In this sense, performance-based contracting (PBC) entails increased financial risk for providers. Allocating and managing risk through contractual relationships along the service supply chain is a…
- Edisi
- Volume 19 · Number 2 · 2014 · 153–172
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 p.
- Judul Seri
- Supply Chain Management: An International Journal
- No. Panggil
- ATC LO NOR p
Connecting organizational human resource practices to consumer satisfaction
The purpose of this paper is to provide researchers and practitioners an understanding of one potentially direct linking mechanism between organizational practices and consumer satisfaction with a service.
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- -
- No. Panggil
- ATC LE NAM c
Connecting organizational human resource practices to consumer satisfaction
The purpose of this paper is to provide researchers and practitioners an understanding of one potentially direct linking mechanism between organizational practices and consumer satisfaction with a service
- Edisi
- Vol. 16 No. 3, 2005
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- International Journal of Service Industry Management
- No. Panggil
- ATC MG NAM c
Towards taxonomy architecture of knowledge management for third-party logisti…
The purpose of this paper is to examine how the rapid pace of technological change, attrition rate, global complexities and the increasing amount of data and information available have complicated the task of managing knowledge for third‐party logistics (3PL) service providers. Based on literature, there is a need for research into the development of a generic taxonomy components framework (G…
- Edisi
- Vol. 18 Issue: 1, pp.42-68
- ISBN/ISSN
- -
- Deskripsi Fisik
- 29 p.
- Judul Seri
- Benchmarking: An International Journal
- No. Panggil
- ATC LO RAJ t
Market competitiveness and quality performance in high-contact service indust…
The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service quality, and customer satisfaction in high-contact service industries.
- Edisi
- Vol. 113 No. 4, 2013 pp. 573-588
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- Industrial Management & Data Systems
- No. Panggil
- ATC LO CHE m
The role of intellectual capital in non-profit elderly care organizations
The starting-point of this paper is the observation that, while intellectual capital (IC) management seems to be a potential approach for non-profit elderly care organizations, there is a lack of empirical evidence on how it could actually be applied. This paper aims to add to knowledge of this issue.
- Edisi
- Vol. 11 No. 2, 2010
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- Journal of Intellectual Capital
- No. Panggil
- ATC LO LON t
Structural Changes in the Supply Chain
Logistics is changing from a focus on cost reduction and service improvement at the firm level to an emphasis on supply chain restructuring and organizing to increase overall efficiency and effectiveness. In this article, we focus on structural changes in the supply chain, the results of which are the reengineering of materials management, physical distribution and sales activities. Using case …
- Edisi
- Vol. 8 Iss 1 pp. 35 - 44
- ISBN/ISSN
- -
- Deskripsi Fisik
- 12 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO ABR s
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah