Despite the need for environmental management in shipping, there is no extant measurement scale that comprehensively captures green shipping practices (GSP) in shipping operations. In view of this research void, we investigate the construct of and develop a measurement scale for evaluating GSP implementation in the shipping industry. Based on conceptualisation of GSP in an earlier study and sur…
The purpose of this paper is to empirically develop a valid measurement scale for process orientation – a critical supply chain management (SCM) concept that warrants greater study.
In response to increasing demands on improved environmental performance, companies need to develop their capabilities in assessing the environmental performance of their operations. Knowledge among practitioners as well as solid research results in this area is lacking. This paper aims to present a framework of dimensions, which are important to consider regarding environmental measurement in s…
Environmental performance measurement systems (EPMS) in supply chains are increasingl important.The aim of this paper is to investigate the purposes of having an EPMS in logistics and inwhat ways the purpose of an EPMS can influence its focus in the supply chain.
In recent years there have been significant changes to the logistics environment in which ports operate, which is now focused on supply chain management, global networking and customer orientation practices. Furthermore, ports have adopted different strategies concerning their level and form of integration into supply chains, service quality and provision of value-added activities. Traditional …
Wireless sensor network (WSN) technologies are now available to implement real time temperature monitoring systems in food supply chains. The aim of this paper is to examine different types of methods and criteria to establish alerts in decision support systems in perishable food supply chains.
The purpose of this paper is to explore the approaches and metrics used to measure supply chain (SC) performance, and to understand the relative perceived importance of such measures. Design/methodology/approach – This research is based on empirical data captured through a survey of SC professionals in a variety of business sectors
Trade and transport facilitation is a challenging area for international logistics and supply chains. A major problem in the area is the lack of a specific framework to support measurement and analyses of performance aspects concerning border-crossing operations. The purpose of this study was to develop a framework for the area comprising strategic performance objectives of operations.
Both practitioners and research scientists have noted a number of problems regarding measurement activities during the past decade. The problems reported suggest that measurement activities are fragmented both within and across organizations. Expands on a systems perspective on supply chain measurements and describes how problems can be communicated, understood and managed by developing methods…
This paper aims to identify the state of the art of performance measurement and management in humanitarian supply chains; to categorize performance measurement indicators in the five supply chain phases of Gunasekaran and Kobu (2007) and evaluate them based on the evaluation criteria of Caplice and Sheffi (1995); and to define gaps and challenges in this field and give insights for future resea…
The purpose of this paper is to provide a system for the performance evaluation of humanitarian supply chains. The system will help humanitarian organizations (HOs) to make better decisions, improve their performance, and provide accountability, as well as helping them measure their operational performance during disaster response and reconstruction projects.
Although there is widespread recognition of the potential of ports as logistics centres, widely accepted performance measurements for such centres have yet to be developed. The essence of logistics and supply chain management is an integrative approach to the interaction of different processes and functions within a firm extended to a network of organizations for the purpose of cost reduction a…
The purpose of this paper is to evaluate the influence of psychological hardiness, social judgment, and “Big Five” personality dimensions on leader performance in US military academy cadets at West Point.
A whole series of changes in world economic order in the last decade such as globalisation of production and consumption, and structural changes in interport relations, port-hinterland relationships and logistics have strengthened the role of ports as nodes in the global transport system. In such an environment, port production economics plays an important role in port management considerations…
Looks at the impact of performance improvement initiatives on logistics people, as well as performance. Two of the most popular programs ± EDI and outsourcing ± have profound impact on people in logistics. Both outsourcing and EDI require cooperative relations to reach their full potential. However, based on a mail survey of Canadian logisticians, there is not necessarily a link between u…
The purpose of this paper is threefold: first, review the literature on the topic of behavioural antecedents of collaboration and their impact on supply chain integration and performance; second, lay the theoretical foundations and develop a conceptual model linking behavioural antecedents of collaboration, information integration, coordination of operational decisions and supply chain performa…
To analyse logistical innovations from 1984 to 2003.
Under the rapidly changing environment of the international economy, the shipping industry has been suffering from severe survival competition. Thus, this study attempted to identify the construct of the shipping service quality and measure it by expanding the research model of the logistics service quality into the shipping industry in order to conceptualize shipping services and to develop th…
A special issue on performance measurement interfaces between operations and management control. Therefore, this paper brings together these fields in a specific study. In this paper the role of horizontal control mechanisms, performance measurement in particular, in the development of supply chain operations is assessed. Findings indicate that development of measurement systems contributes sig…
The work deals with the topic of spare parts management in a space system. The paper is divided into three parts. The first one is dedicated to the characterization of the system structure and presents the particularities related to the spare‐elements procurement. Modelling is the object of the second part. After having exposed the bases of the problem to be solved, a macro‐model is intro…
The purpose of this paper is to analyze the longitudinal efficiency of branch operations of a third party logistics (3PL) company for comparative performance measurement and internal benchmarking.
New Ways of Working (NewWoW) refers to a novel approach for improving the performance of knowledge work. The purpose of this paper is to seek innovative solutions concerning facilities, information technology tools and work practices in order to be able to “work smarter, not harder.” In order to develop work practices toward the NewWoW mode there is a need for an analytical management tool …
The purpose of this paper is to develop and validate scales to measure and benchmark service quality (SQ) in tourism industry.
Many companies are not satisfied with the methods used to calculate savings for capital equipment purchasing (CEP), and the existing academic literature does not provide adequate suggestions for solving this problem. Therefore, the authors will aim to analyze how companies measure savings for CEP and attempt to identify the main challenges in this area. In order to understand which savings meas…
Contrasts generic concepts and roles of intra‐organisational performance measurement with concepts of supplier performance measurement. Presents indications from a study of five vehicle manufacturers in Europe with regards to their practices of supplier evaluation in the area of logistics. Based on a categorisation of functions of intra‐organisational performance measurement develops a conc…
The paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman‐Zeithaml‐Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers’ ability to contribute to the development in the field, the a…
This research seeks to investigate logistics information technology (LIT) from an international perspective. The initial focus determines the viability of categorizing LIT into two constructs – internal and external LIT. The second focus examines the relationships between internal and external LIT and customer-related performance capabilities. The objective is to provide a mechanism for manag…
The purpose of this paper is to formulate the process of measuring and benchmarking the performance of sustainability development of organizations as a multi-criteria analysis problem and presents an objective approach for solving the problem in a simple manner.
Earlier research highlights the need for the welfare service sector to measure the impacts of their services. However, it seems that the welfare services lack measures to show their long-term effects and impacts. This paper aims to present a framework to measure the multidimensional impacts of welfare service innovations and report the empirical results from two case studies.
One useful way to determine how a proposed system change will influence profit performance and return on assets is by using the Strategic Profit Model (SPM). The SPM demonstrates that Return on Net Worth (RONW) is a function of three factors management can control: net profit, asset turnover and financial leverage. We derive and explain the SPM and then apply the model to six different firms …
The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.
The purpose of the paper is to deepen the understanding of supply chain performance objectives in the humanitarian context by striving to understand the underlying goals and conceptual variables behind the measurement of performance, such as efficiency.
The focus on reengineering in the early 1990s, and the more recent emphasis on process management and change management have increased both practitioners and researchers interest in the issues of measuring processes. The contradictory results of process change projects reported in the literature and our observations from research suggest conflicting requirements for measurement systems. In th…
Describes a study undertaken for a major Scottish drinks company. The company believed that the quality of service to its customers had declined in the course of merger and rationalization. Presents the background of the company and describes relevant company procedures in outline. Also describes the recommendations made and presents top management reports with measures of customer service. D…
The main thrust of this paper empirically examines the connection between lean production and various aspects of the logistics system. This paper performs a comparison analysis to find whether significant performance/practice differences exist between lean suppliers and non-lean suppliers. The research findings indicate that, even given the same organizational constraints and resources, lean su…
Discusses experiences from the design of parallellized flow assembly systems. Also discusses factors influencing the performance of collective work and relates these to the flow parameters in the Saab Automobile′s final assembly plant in Malmö and the Volvo Uddevalla final assembly plant. Illustrates this discussion by empirical data from the shopfloor of the Volvo Uddevalla plant. Focuses…
National intellectual capital (IC) measurement models produced by academics provide potentially valuable information for policy making. However, there is a lack of research explaining how policy makers actually deal with issues related to national IC. The purpose of this paper is to examine the phenomenon of national IC from the perspective of policy makers. The aim is to understand how they pe…
European business environment is experiencing major changes. The process of integration in Europe, the GATT agreements, the developments in Eastern Europe, and above all, global competition are pushing European businesses to become more competitive. One area that is receiving increasing attention of managers is logistics. The gradual deregulation of the transport marketplace and the lifting of …
The literature suggests that implementation of supply chain management (SCM) programs will lead to improved logistics performance, but empirical research connecting supply chain initiatives with logistics performance remains scarce. This research empirically examined the relationship between seven SCM management components and perceived logistics performance. The results largely support the p…
Over recent years supply chain management has grown in importance because of the proliferation of improved information flows, outsourcing practices, strategic alliances and partnerships, and the reshaping of the organizational focus from functional silos toward integrated activities. Logistics and supply chain management emphasize achieving lowest total cost through synergistic interaction of…
This study explores the applicability of the resource-based view at the organizational unit level by investigating why resource utilization, as measured by efficiency, might differ within a firm. Using a downstream petroleum firm as the context for this study, the data envelopment analysis framework is applied to examine resource input congestion of its DCs (i.e. distribution centers). The stud…
The paper aims to help identify the best logistical practices and to implement them with minimal organizational resistance in an environment with relatively similar business units utilizing an internal benchmarking approach.
Performance measurement in the logistics function, like all business functions, begins at the individual metric level. A performance measurement system that is well designed at the strategic level can be flawed at the individual metric level; the Achilles' Heel of any measurement system. The pressing need is not for the development of novel performance metrics: there is a great abundance of s…
Presents a methodology useful when analysing the efficiency of order picking systems. The main feature of the analysis is the ability to compare different system designs. The methodology has earlier been applied mainly to assembly production systems, and has in these cases proved to be an effective management tool in discussions concerning the choice of production system.
This paper proposes an integrative framework for supply chain collaboration which is based on the reciprocal approach.
The starting-point of this paper is the observation that, while intellectual capital (IC) management seems to be a potential approach for non-profit elderly care organizations, there is a lack of empirical evidence on how it could actually be applied. This paper aims to add to knowledge of this issue.
Any firm participating in external (or inter-firm) benchmarking anticipates at least two benefits: useful statistics on how it performs relative to the other participating firms; and guidance in identifying promising performance improvement actions. Using data from a five-year benchmarking program for firms engaged in import operations, this research illustrates how these benefits might be assu…
Multinationals are increasingly pressured by stakeholders to commit to environmental sustainability that exceeds their own firm borders. As a result, multinationals have started to commit to environmental supply chain sustainability programs (ESCSPs). However, little is known about whether such commitment is rewarded or punished by financial markets, and if the stock price reaction differs depe…
The supply chain presents many challenges for management and for the design of performance measurement systems. It is possibly one of the final structural areas of business in which significant savings are to be made, and it is becoming an increasingly important strategic tool as trade becomes global in perspective. To assess the problems faced in the supply chain, this paper begins with an ove…
Concerns the definition and measurement of performance in logistics research. A review of the literature reveals a variety of constraints which make it difficult to draw broad inferences from the literature about the relationship between a given logistics strategy and performance. Discusses low logistics performance has been and could be conceptualized, operationally defined, measured and utili…