Ditapis dengan
Union for the Mediterranean: how realistic an exercise in foresight?
Abstract Purpose – The objective of this paper is to determine the feasibility of binding, politically, economically and culturally, the Mediterranean Sea’s southern and northern coasts. Design/methodology/approach – The paper evokes the gains and limitations of such an undertaking. Findings – The paper finds that the initiative may be premature, but a formal relationship should stren…
- Edisi
- Foresight
- ISBN/ISSN
- -
- Deskripsi Fisik
- 6 halaman
- Judul Seri
- Union for the Mediterranean: how realistic an exercise in foresight?
- No. Panggil
- ATC MG JAC a
Turkish Firm’s Success Factors in the Former Soviet Union (FSU)
Abstract This article evaluates 63 Turkish firms’ per-ceptions of different factors leading to success in doing business with the FSU. It discusses in detail several important factors such as uncer-tainty handling, and the cultural and geo-graphic proximity from the Turkish firms’ point of view. It suggests to In ternational companies interested in the FSU, that Turkey can be an excellent…
- Edisi
- Cross Cultural Management: An International Journa
- ISBN/ISSN
- -
- Deskripsi Fisik
- 10 halaman
- Judul Seri
- Turkish Firm’s Success Factors in the Former Soviet Union (FSU)
- No. Panggil
- ATC MG YES a
Using historic mutinies to understand defiance in modern organizations
Abstract Purpose – Guided by voice and leadership theory, this paper aims to articulate the underpinnings of upward defiance (competence deficiency; ignorance of concerns; structural gaps between echelons) and to describe the managerial actions that help depose those underpinnings. Design/methodology/approach – The paper analyzes 30 historic narrative accounts of actual mutinies. The journ…
- Edisi
- Journal of Management History
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 halaman
- Judul Seri
- Using historic mutinies to understand defiance in modern organizations
- No. Panggil
- ATC MG RAY a
Playing around an oxymoron: international business with a human face
Abstract Purpose – The aim of this paper is to discuss the apparent paradox that multinational firms may and sometimes do pursue social benefits as their main objective. Design/methodology/approach – This paper explores the grey area that lays between some consolidated analytical concepts, namely: spillovers, corporate responsibility, social cooperation and non-governmental organizations.…
- Edisi
- Critical perspectives on international business
- ISBN/ISSN
- -
- Deskripsi Fisik
- 19 halaman
- Judul Seri
- Playing around an oxymoron: international business with a human face
- No. Panggil
- ATC MG ANT a
Price regulation and cost accounting: the case of the Portuguese seaport sector
Abstract Purpose – The purpose of this paper is to illustrate how a stakeholder approach based on a case-study research was used to define a method to be applied across the Portuguese seaport administrations (SA) in order to justify the tariffs to be charged for a variety of services provided by these entities. Design/methodology/approach – The study involved both the Portuguese maritime t…
- Edisi
- International Journal of Law and Management
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 halaman
- Judul Seri
- Price regulation and cost accounting: the case of the Portuguese seaport sector
- No. Panggil
- ATC MG ANT a
The effect of shipping knowledge and absorptive capacity on organizational in…
Abstract Purpose – The purpose of this paper is to examine what types of shipping knowledge are crucial in order for shipping companies to survive in dynamic business environment, and to investigate how the shipping knowledge affects the company’s performance (i.e. organizational innovation and logistics value). This paper also diagnoses the moderating effect of absorptive capacity on the …
- Edisi
- The International Journal of Logistics Management
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 halaman
- Judul Seri
- The effect of shipping knowledge and absorptive capacity on organizational innovation and logistics value
- No. Panggil
- ATC MG EON a
Value recovery network design for product returns
Abstract Purpose – The purpose of this paper is to use a conceptual model from literature for designing value recovery (VR) networks for three categories of post-consumer product returns. Design/methodology/approach – A bi-level optimization model is developed to determine the disposition decision for refrigerators, washing machines and passenger cars in the Indian context using data for p…
- Edisi
- International Journal of Physical Distribution & L
- ISBN/ISSN
- -
- Deskripsi Fisik
- 24 halaman
- Judul Seri
- Value recovery network design for product returns
- No. Panggil
- ATC MG SAM a
The Chinese Wholesale Shirt Laundries of New York
Here in the quiet hours of my life, I write this short story for which I give much credit to my wife Ying-Lun for this opportunity and for her advice, interpretations and giving me the understanding, time, patience, love and “quiet time” needed to accomplish this writing that I have longed to do for so many years. I dedicate this book to my wife Ying-Lun Ng Fletcher. and To Dr. David C. Wyl…
- Edisi
- Management Research News
- ISBN/ISSN
- -
- Deskripsi Fisik
- 64 halaman
- Judul Seri
- The Chinese Wholesale Shirt Laundries of New York
- No. Panggil
- ATC MG PAU a
Linking a service-driven market orientation to service quality
Abstract Purpose – The purpose of this research is to empirically develop a service-driven market orientation construct and test its relationships with service quality. Design/methodology/approach – The researcher employs Critical Incident Technique to generate items for the survey instrument. Then, the quantitative-based descriptive research uses structured questionnaires to capture the …
- Edisi
- Managing Service Quality: An International Journal
- ISBN/ISSN
- -
- Deskripsi Fisik
- 29 halaman
- Judul Seri
- Linking a service-driven market orientation to service quality
- No. Panggil
- ATC MG BOO a
Multimodal supply chains: iron ore from Australia to China
Abstract Purpose – This paper aims to analyse available multimodal transport route variations for iron ore shipments from northwest Australia to northeast China, focusing on a major iron and steel manufacturer. Design/methodology/approach – The research is focused on a case study and uses an established cost model as a framework, for the first time, in the context of heavy bulk cargo ship…
- Edisi
- Supply Chain Management: An International Journal
- ISBN/ISSN
- -
- Deskripsi Fisik
- 13 halaman
- Judul Seri
- Multimodal supply chains: iron ore from Australia to China
- No. Panggil
- ATC MG ANT a
How to supply a frigate
Abstract Purpose – When deploying a frigate to the Gulf of Aden as a part of the Operation Atalanta, the Norwegian Defence outsourced logistics to a TPL provider. The purpose of this paper is to explore the cooperation between the Defence and the TPL provider during the operation. Design/methodology/approach – A qualitative design was chosen. Semi-structured interviews were combined with r…
- Edisi
- International Journal of Physical Distribution & L
- ISBN/ISSN
- -
- Deskripsi Fisik
- 16 halaman
- Judul Seri
- How to supply a frigate
- No. Panggil
- ATC PO TOR a
Managing airborne relief during international disasters
Abstract Purpose – The purpose of this paper is to highlight the need for an entity to manage airborne relief when a nation’s civil aviation authorities are overwhelmed or incapacitated due to a major rapid-onset disaster. Design/methodology/approach – The paper examines why relief airflow management was so vital during the 2010 Haiti earthquake and how this management was accomplished. …
- Edisi
- Journal of Humanitarian Logistics and Supply Chain
- ISBN/ISSN
- -
- Deskripsi Fisik
- 26 halaman
- Judul Seri
- Managing airborne relief during international disasters
- No. Panggil
- ATC PO MIC a
Change for the better via ISO 9000 and TQM
Abstract The fundamentals of TQM are revisited for providing a relevant perspective on business excellence. Judging from the experience of the Japanese TQM movement, there is a need for a step-by-step approach towards TQ. As a result of exploratory research, a model called TQMEX standing for TQM EXcellence model has been developed based on sound TQM practices. The theoretical background, perso…
- Edisi
- Management Decision
- ISBN/ISSN
- -
- Deskripsi Fisik
- 7 halaman
- Judul Seri
- Change for the better via ISO 9000 and TQM
- No. Panggil
- ATC PO SAM a
Information security education in South Africa
Abstract Purpose – The purpose of this paper is to argue that information security should be regarded as a critical cross-field outcome (CCFO). This could assist in narrowing the evident “information security gap” that currently exists in undergraduate information technology/information systems/computer science (IT/IS/CS) curricula at South African universities. Design/methodology/appro…
- Edisi
- Information security education in South Africa
- ISBN/ISSN
- -
- Deskripsi Fisik
- 10 halaman
- Judul Seri
- Information security education in South Africa
- No. Panggil
- ATC PO LYN a
Community Knowledge Centers for Liberia: meeting Africa’s millennium goals …
Liberia is at the crossroads. Still recovering from a protracted civil war, there is inadequate education, high illiteracy rates particularly for women and where the population is 90 percent food insecure. Libraries are non-existent outside of universities at which libraries are woefully inadequate. Through various initiatives Rutgers University and others are working to help develop a twenty-f…
- Edisi
- Library Hi Tech News
- ISBN/ISSN
- -
- Deskripsi Fisik
- 17 halaman
- Judul Seri
- Community Knowledge Centers for Liberia: meeting Africa’s millennium goals through a unique collaboration of communities,universities, libraries, and schools for Liberia’s economic and social develop
- No. Panggil
- ATC PO MAR a
Issues in moving from web services to service orientation
Abstract Purpose – To carry out a practical experiment into the feasibility of service orientation to achieve a dynamic, late-binding service architecture. Design/methodology/approach – Literature view to provide a foundation in standards and measure anecdotal opinion regarding service orientation. The review informed an architectural design based on real world requirements from a multinat…
- Edisi
- Internet Research
- ISBN/ISSN
- -
- Deskripsi Fisik
- 11 halaman
- Judul Seri
- Issues in moving from web services to service orientation
- No. Panggil
- ATC PO PHI a
Insights from research Evolution towards excellence: use of business excellen…
Summary Purpose – The purpose of this study is to explore the broad issues related to business excellence and the application of such programs. Design/methodology/approach – In brief, this study investigated the use of business excellence programs including the use of the ISO 9000:2000 series of standards, by anadian organizations. The results of a national survey on the use of business …
- Edisi
- Measuring Business Excellence
- ISBN/ISSN
- -
- Deskripsi Fisik
- 14 halaman
- Judul Seri
- Insights from research Evolution towards excellence: use of business excellence programs by Canadian organizations
- No. Panggil
- ATC PO KAT a
Estimating the impact of extreme events on crude oil price: An EMD-based even…
The impact of extreme events on crude oil markets is of great importance in crude oil price analysis due to the fact that those events generally exert strong impact on crude oil markets. For better estimation of the impact of events on crude oil price volatility, this study attempts to use an EMD-based event analysis approach for this task. In the proposed method, the time series to be analyzed…
- Edisi
- Energy Economics
- ISBN/ISSN
- -
- Deskripsi Fisik
- 11 halaman
- Judul Seri
- Estimating the impact of extreme events on crude oil price: An EMD-based event analysis method
- No. Panggil
- ATC PO XUN a
Examining how marginalized stakeholders successfully redress their issues
Abstract Purpose – Can marginalized stakeholders whose issues with the firm are unaddressed because of their resource and legitimacy constraints (low salience) increase their salience by capitalizing on certain inherent properties of their stakeholder environment? The purpose of this paper is to examine this question using a real life case of the Coca-Cola controversy in Kerala, India, where…
- Edisi
- Annals in Social Responsibility
- ISBN/ISSN
- -
- Deskripsi Fisik
- 25 halaman
- Judul Seri
- Examining how marginalized stakeholders successfully redress their issues
- No. Panggil
- ATC PO SRI a
Eco-efficiency analysis of industrial system in China: A data envelopment ana…
Eco-efficiency is an instrument for sustainability analysis, indicating how efficient the economic activity is with regard to nature's goods and services. This paper conducts an ecoefficiency analysis for regional industrial systems in China by developing data envelopment analysis (DEA) based models. Using real data of 30 provinces in China, an empirical study is employed to illustrate the patt…
- Edisi
- Elseiver
- ISBN/ISSN
- -
- Deskripsi Fisik
- 11 halaman
- Judul Seri
- Eco-efficiency analysis of industrial system in China: A data envelopment analysis approach
- No. Panggil
- ATC PO BIN a
Effect of block width and storage yard layout on marine container terminal pe…
abstract Block widths ranging from two to fifteen rows in a marine container terminal are evaluated by a fully-integrated, discrete event simulation model. Experiments consider dozens of yard configurations and four container terminal settings that are designed to reproduce the microscopic, stochastic, real-time environment at a multiple-berth facility. Results show that the quay crane rate i…
- Edisi
- Transportation Research Part E
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 halaman
- Judul Seri
- Transportation Research Part E
- No. Panggil
- ATC PO MAT a
Efficient energy-saving targets for APEC economies
Abstract Energy-saving target ratios (ESTR) for 17 APEC economies during 1991–2000 are computed in a total-factor framework. All nominal variables are transformed into real variables by the purchasing power parity (PPP) at the 1995 price level. The data envelopment analysis (DEA) approach is used to find the energy-saving target (EST) for APEC economies without reducing their maximum potenti…
- Edisi
- Energy Policy
- ISBN/ISSN
- -
- Deskripsi Fisik
- 10 halaman
- Judul Seri
- Efficient energy-saving targets for APEC economies
- No. Panggil
- ATC PO JIN a
Do undesirable output and environmental regulation matter in energy efficienc…
abstract Energy use in the production of desirable output often results in the generation of undesirable emission with detrimental impact on the environment, and whose disposal is frequently monitored by public authorities. Previous studies, however, paid little attention to undesirable output and environmental regulation related to its disposal while estimating energy use efficiency. Analysis…
- Edisi
- Energy Policy
- ISBN/ISSN
- -
- Deskripsi Fisik
- 8 halaman
- Judul Seri
- Do undesirable output and environmental regulation matter in energy efficiency analysis? Evidence from Indian Cement Industry
- No. Panggil
- ATC PO SAB a
Economic implications for Adriatic seaport regions of further opening of the …
Abstract The article examines the possible implications of climate change for seaport competition and for the local hinterlands of ports of countries that border the Adriatic. The focus is on the effects that further increases in the annual durations over which the Northern Sea Route is navigable will have on costs of shipping between Asian and Europe and, in turn, the effects of this on the v…
- Edisi
- Original Article
- ISBN/ISSN
- -
- Deskripsi Fisik
- 16 halaman
- Judul Seri
- Economic implications for Adriatic seaport regions of further opening of the Northern Sea Route
- No. Panggil
- ATC PO KEN a
Current status and future projections of LNG demand and supplies: A global pr…
abstract An unceasing growth of gas consumption in domestic households, industry, and power plants has gradually turned natural gas into a major source of energy. Main drivers in this development are the technical and economic advantages of natural gas. It is a clean, versatile, and easily controllable fuel. On this basis, natural gas is often considered the form of energy that will be the ‘…
- Edisi
- Energy Policy
- ISBN/ISSN
- -
- Deskripsi Fisik
- 8 halaman
- Judul Seri
- Current status and future projections of LNG demand and supplies: A global prospective
- No. Panggil
- ATC PO SAT a
Complementarities and alignment of information systems management and supply …
Kee-Hung Lai is an Associate Professor with research interest in logistics management in the Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University. He has co-authored three books and his research papers have been accepted or published by various journals such as Industrial Marketing Management, Journal of Business Logistics, Omega and others. T.C. Edwin Cheng is Cha…
- Edisi
- Shipping and Transport Logistics
- ISBN/ISSN
- -
- Deskripsi Fisik
- 16 halaman
- Judul Seri
- Complementarities and alignment of information systems management and supply chain management
- No. Panggil
- ATC PO CHR a
E-logistics and the natural environment
Abstract Organizations realize that a strong supporting logistics or electronic logistics (e-logistics) function is an important organizational offering from both the commercial and the consumer perspective. The implications of e-logistics models and practices cover the forward and reverse logistics functions of organizations. They also have a direct and profound impact from an environmental …
- Edisi
- Supply Chain Management: An International Journal
- ISBN/ISSN
- -
- Deskripsi Fisik
- 13 halaman
- Judul Seri
- E-logistics and the natural environment
- No. Panggil
- ATC PO JOS a
Becoming a Manager in Nonprofit Human Service Organizations: Making the Trans…
Abstrack The transition from direct service to management in human service organizations requires newly promoted managers to engage in significant role transformation that calls into question their self-concept and identity. This analysis draws upon the for-profit and nonprofit literature to construct a conceptual model of managerial identity formation. The model is then applied to a case vign…
- Edisi
- Administration in Social Work
- ISBN/ISSN
- -
- Deskripsi Fisik
- 15 halaman
- Judul Seri
- Becoming a Manager in Nonprofit Human Service Organizations: Making the Transition from Specialist to Generalist
- No. Panggil
- ATC PO MIC a
The importance of country-of-origin information and perceived product quality…
Abstrack There has been a proliferation of studies on product perceptions based on the country of origin. Most of these studies were conducted in western or developed countries. Studies in the less developed nations are still scarce, especially research conducted in the former Soviet Union. With the disintegration of the Soviet Union, the former Soviet republics offer vast new market opportu…
- Edisi
- International Journal of Retail & Distribution Man
- ISBN/ISSN
- -
- Deskripsi Fisik
- 10 halaman
- Judul Seri
- The importance of country-of-origin information and perceived product quality in Uzbekistan
- No. Panggil
- ATC PO OSM a
Management development through self managed learning: the case of West Sussex…
The Advanced Management Development Programme (AMDP) was introduced by West Sussex County Council, UK, in 1999. The programme runs in partnership with the University of Chichester, which offer a Post Graduate Diploma in Strategic Management on completion of the programme. Since the commencement of the programme, 134 West Sussex County Council Managers have taken part with a further 14 managers …
- Edisi
- Development and Learning in Organizations: An Inte
- ISBN/ISSN
- -
- Deskripsi Fisik
- 5 halaman
- Judul Seri
- Management development through self managed learning: the case of West Sussex County Council
- No. Panggil
- ATC PO ANN a
Directional distance functions and environmental regulation
Abstract In this paper we use directional technology distance functions to evaluate the impact of environmental regulations on firms’ performance. Following Fa¨re et al. [Fa¨re, R., Grosskopf, S., Lovell, C.A.K., Pasurka, C., 1989. Multilateral productivity comparisons when some outputs are undesirable: a nonparametric approach. The Review of Economics and Statistics 71, 90–98.], we cons…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- 12 halaman
- Judul Seri
- Directional distance functions and environmental regulation
- No. Panggil
- ATC PO AND a
Comparative analysis of group scheduling heuristics in a flow shop cellular s…
Introduction Most research on group scheduling in cellular manufacturing has been studied in an environment that permits early shipments. In reality, many customers now forbid early shipments as part of the implementation of the just-in-time (JIT) approach to manufacturing[1-3]. This study compares the performance of group scheduling heuristics in two types of order shipment environments under…
- Edisi
- International Journal of Operations & Production M
- ISBN/ISSN
- -
- Deskripsi Fisik
- 17 halaman
- Judul Seri
- Comparative analysis of group scheduling heuristics in a flow shop cellular system
- No. Panggil
- ATC PO BOR a
Changing paradigms? Rural communities, agriculture, and corporate and civic m…
Purpose – The purpose of this paper is to examine a model of corporate and civic communities as it relates to change in rural Atlantic Canada. The aim is to frame questions elevant to what appears tobe a situation of changing paradigms. Design/methodology/approach – This paper is largely conceptual. An exploration of Lyson’s model of corporate and civic communities, review of selected Atl…
- Edisi
- Journal of Enterprising Communities: People and Pl
- ISBN/ISSN
- -
- Deskripsi Fisik
- v
- Judul Seri
- Changing paradigms? Rural communities, agriculture, and corporate and civic models of development in Atlantic Canada
- No. Panggil
- ATC PO DEB a
Fighting Over Forest: Toward a Shared Analysis of Livelihood Conflicts and Co…
Conflicts undermine forest-based livelihoods for the rural poor. Conflict management is key to preventing such conflicts. This article analyzes actor perceptions of forestand tree-related conflicts and conflict management in Ghana’s high forest zone. It also assesses a phased methodology that promotes shared problem definition and ownership of recommendations on conflict resolution strategies…
- Edisi
- Society & Natural Resources
- ISBN/ISSN
- -
- Deskripsi Fisik
- 19 halaman
- Judul Seri
- Fighting Over Forest: Toward a Shared Analysis of Livelihood Conflicts and Conflict Management in Ghana
- No. Panggil
- ATC PO MER a
Chinese regional industrial energy efficiency evaluation based on a DEA model…
abstract Data envelopment analysis (DEA) has recently become a popular method in measuring energy efficiency at the macro-economy level. However, previous studies are limited in that they failed to consider the issues of undesirable outputs and minimisation of energy consumption. Thus, this study considers both factors in measuring Chinese industrial energy efficiency and investigates the maxi…
- Edisi
- Energy Policy
- ISBN/ISSN
- -
- Deskripsi Fisik
- 8 halaman
- Judul Seri
- Chinese regional industrial energy efficiency evaluation based on a DEA model of fixing non-energy inputs
- No. Panggil
- ATC PO GUA a
Freight logistics in the New Zealand context
Abstract It is well known that within an economic region, shippers' practice of logistics is shaped significantly by various factors, such as transportation regulation. The precise purpose of this paper is to describe these factors and their influence on logistics practice in the New Zealand context. Discusses the various modes of domestic freight transport, as well as the deregulation and pr…
- Edisi
- International Journal of Physical Distribution & L
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 halaman
- Judul Seri
- Freight logistics in the New Zealand context
- No. Panggil
- ATC PO JAY a
Exploiting the concept of a manufacturing system part IV The innovative actio…
Abstract Purpose – The purpose of this paper is to describe in detail how “process knowledge worker” based task forces can enable effective business process improvement (BPI). This successful methodology involves innovation (I), action learning (AL), and extends throughout the organisation (O). The authors show that the resultant IALO is a repeatable and transferable approach to sustaina…
- Edisi
- Journal of Manufacturing Technology Management
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 halaman
- Judul Seri
- Exploiting the concept of a manufacturing system part IV The innovative action learning organisation
- No. Panggil
- ATC PO JOH a
Building solid foundations
G iven its severity, it’s hardly surprising that the recent worldwide recession continues to be the focal point of much analysis. Financial meltdown, together with the crumbling of asset markets and world trade, ensured that few economies escaped its destructive effects. But many bailouts and fiscal stimulus packages later, it would seem that the recovery is finally under way. That stock mar…
- Edisi
- -
- ISBN/ISSN
- -
- Deskripsi Fisik
- 6 halaman
- Judul Seri
- Strategic Direction
- No. Panggil
- ATC PO a
Exploring critical factors in China’s manufacturing technology innovation B…
Abstract Purpose – The purpose of this paper is to explore what critical factors influenced the technological innovation of China’s manufacturing enterprises. Design/methodology/approach – The authors took CNR Dalian Locomotive & Rolling Stock Company Ltd as a case and used data coding method with ROST CM6.0, including three steps, open coding, axial coding and selective coding. Finding…
- Edisi
- Journal of Knowledge-based Innovation in China
- ISBN/ISSN
- -
- Deskripsi Fisik
- 15 halaman
- Judul Seri
- Exploring critical factors in China’s manufacturing technology innovation
- No. Panggil
- ATC PO JIN a
BRICOland brands: the rise of the new multinationals
ver the last half-century, most of the best-recognized global brands have been headquartered in developed countries. In the last dozen years, new brands such as South Korea’s Samsung and Brazil’s Embraer have carved big names for themselves. Here is how the line-up of the world’s power brands will change over the next few decades. Amid the current global slump, many of the world’s blu…
- Edisi
- Journal of Business Strategy
- ISBN/ISSN
- -
- Deskripsi Fisik
- 10 halaman
- Judul Seri
- BRICOland brands: the rise of the new multinationals
- No. Panggil
- ATC PO JAM a
Effective dynamic capabilities in complex product systems: experiences of loc…
Abstract Purpose – The purpose of this paper is to explore effective dynamic capabilities for new product development project in complex product systems (CoPS) industries. This paper focuses on developing an exploratory framework for understanding dimensions of dynamic capabilities in CoPS distinguished from mass-produced goods.
- Edisi
- Journal of Knowledge-based Innovation in China
- ISBN/ISSN
- -
- Deskripsi Fisik
- 16 halaman
- Judul Seri
- Effective dynamic capabilities in complex product systems: experiences of local Chinese firm
- No. Panggil
- -
Environmentally responsive supply chains Learnings from the Indian auto sector
Abstract Purpose – The arrival of global manufacturers has brought about new challenges such as environmental concerns and sustainability of supply chains. The purpose of this paper is to identify implementation level, major drivers, various practices and performance of environmentally and socially-conscious supply chain management (SCM) in the context of the automobile industry in India.
- Edisi
- Journal of Advances in Management Research
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 halaman
- Judul Seri
- Environmentally responsive supply chains Learnings from the Indian auto sector
- No. Panggil
- ATC PO APR a
Do task- and relation-oriented customers co-create a better quality of service?
Abstract Purpose – The purpose of this paper is to explore how task- and relation-oriented customers co-create high quality services with frontline employees from the perspective of customer-dominant (C-D) logic. Design/methodology/approach – The authors reviewed the service management literature and identified a number of critical components that help service providers understand the psyc…
- Edisi
- Management Decision
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 halaman
- Judul Seri
- Do task- and relation-oriented customers co-create a better quality of service?
- No. Panggil
- ATC PO FUN a
Economic costs of firm-level information infrastructure failures Estimates fr…
Abstract Purpose – This paper presents a method for estimating the macro-economic cost of a firm-level information system disruption within a supply chain. Design/methodology/approach – The authors combine field study estimates with a Leontief-based input-output model to estimate the macro-economic costs of a targeted internet outage that disrupts the supply chain.
- Edisi
- The International Journal of Logistics Management
- ISBN/ISSN
- -
- Deskripsi Fisik
- 25 halaman
- Judul Seri
- Economic costs of firm-level information infrastructure failures Estimates from field studies in manufacturing supply chains
- No. Panggil
- ATC PO SCO a
Customer intentions to invoke service guarantees Do excellence in service rec…
Abstract Purpose – Many service providers feel confident about their service quality and thus offer service guarantees to their customers. Yet service failures are inevitable. As guarantees can only be invoked when customers report service failures, firms are given the opportunity to redress the original failure potentially influencing customer outcomes. The purpose of this paper is to prov…
- Edisi
- Managing Service Quality: An International Journal
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 halaman
- Judul Seri
- Customer intentions to invoke service guarantees Do excellence in service recovery, type of guarantee and cultural orientation matter?
- No. Panggil
- ATC PO YVE a
European Monetary Union: the need for a contingency strategy within the retai…
Abstract The decision on which countries will participate in European Monetary Union (EMU) is to take place as early as possible in 1998, with the final run-in, regarding the technicalities of introducing a single currency, starting on 1 January 1999. With this timetable in mind, examines some of the major issues which will have to be confronted by UK retailers. Even if the UK Government decid…
- Edisi
- International Journal of Retail & Distribution Man
- ISBN/ISSN
- -
- Deskripsi Fisik
- 15 halaman
- Judul Seri
- European Monetary Union: the need for a contingency strategy within the retail sector
- No. Panggil
- ATC PO NIC a
China’s exports in a world of increasing oil prices
Abstract Purpose – This paper aims to examine the impact of oil prices on trade’s sensitivity to distance. Furthermore, it seeks to investigate if the nature of trade and the type of goods have a mediating role on the oil prices’ impact on trade. Design/methodology/approach – A set of gravity models are estimated on a unique panel dataset from China Customs Statistics that reports tra…
- Edisi
- Multinational Business Review
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 halaman
- Judul Seri
- China’s exports in a world of increasing oil prices
- No. Panggil
- ATC PO BYR a
Does efficiency matter? Examining the efficiency-profitability link in the US…
Abstract Purpose – The purpose of this paper is to examine the link between efficiency and profitability in the US specialty retailers and food consumer stores using cross-sectional data for the year 2007. Design/methodology/approach – This study uses a non-parametric data envelopment analysis (DEA) approach to measure the relative efficiency of 45 retailers in the USA. The study also qu…
- Edisi
- International Journal of Productivity and Performa
- ISBN/ISSN
- -
- Deskripsi Fisik
- 21 halaman
- Judul Seri
- Does efficiency matter? Examining the efficiency-profitability link in the US specialty retailers and food consumer stores
- No. Panggil
- ATC PO MOH a
Chinese and Indian firms in Europe: characteristics, impacts and policy impli…
Abstract Purpose – Among emerging countries’ foreign direct investment (FDI) in Europe, the Chinese and the Indian ones are the more relevant. Therefore, the paper focuses on Chinese and Indian affiliates in Europe, with a twofold purpose: to shed light on their characteristics and behaviour and to analyse some policy issues in the EU stemming from their arrival to Europe. Design/methodol…
- Edisi
- International Journal of Emerging Markets
- ISBN/ISSN
- -
- Deskripsi Fisik
- 23 halaman
- Judul Seri
- Chinese and Indian firms in Europe: characteristics, impacts and policy implications
- No. Panggil
- ATC PO YUN a
Determinants and consequences of consumer satisfaction with self-service tech…
Abstract Purpose – The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total of 424 respondents were collected from among consumers who had experience of using multimedia kiosks at convenience stores in Tai…
- Edisi
- Managing Service Quality: An International Journal
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 halaman
- Judul Seri
- Determinants and consequences of consumer satisfaction with self-service technology in a retail setting
- No. Panggil
- ATC PO MIC a
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