Belva plain

Edisi

2008

ISBN/ISSN

-

Deskripsi Fisik

339 p.

Judul Seri

-

No. Panggil

TXT GEN ALA b C.1

Cruise passengers' satisfaction: Cartagena de Indias

The purpose of this paper is to explain the onshore satisfaction of cruise passengers, in the port of call of Cartagena de Indias.

Designing a knowledge management performance framework

Edisi

Volume 4 . Number 4 . 2000 . pp. 303±310

ISBN/ISSN

1367-3270

Deskripsi Fisik

8 p.

Judul Seri

Journal of Knowledge Management

No. Panggil

ATC MG GOO d

Enterprise risk management in international construction operations

Edisi

-

ISBN/ISSN

978-981-287-549-5

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

TXT MG Zha e

Workplace and employment characteristics of Citizens’ Advice Bureau (CAB) c…

There is a paucity of information on the characteristics and reasons for workers contacting the CAB with employment problems. This paper seeks to fill this gap in people’s knowledge by providing a detailed profile of the employment and personal characteristics of Citizens’ Advice Bureau (CAB) clients.

Effects of organizational and serviceperson orientation on customer loyalty

Within the service industry, the serviceperson enhances customer loyalty by increasing customer benefits and decreasing customer costs, but is also embedded within and influenced by the organizational context. Thus, the influence of a serviceperson’s orientation may differ or even conflict with the organization’s orientation. There are two purposes to this paper. The paper first aims t…

The purchasing behaviour of Shanghai buyers of processed food and beverage pr…

Examines empirically the purchasing behaviour of Shanghai buyers of processed food and beverage products. An average of only 3.66 product items are purchased on each shopping occasion. Explains the value or weight of purchases by various geographic, demographic and behavioural factors, specifically: the distance travelled to the shop (closely related to the frequency of shopping), the gender of…

Postponement and the reconfiguration challenge for food supply chains

Both postponement and outsourcing have been identified as important characteristics of modern and competitive supply chains. The implementation of postponement may require extensive (spatial) reconfiguration of the supply chain. Presents findings from interviews with managers of food, electronics, automotive and clothing manufacturers in The Netherlands, Belgium and Germany. Findings reveal tha…

Effects of complaint behaviour and service recovery satisfaction on consumer …

The purpose of this paper is to investigate the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through internet channels.

Leading corporate citizenship : governance, structure, systems

The purpose of this paper is to benchmark how 25 companies in five industries are addressing corporate citizenship through their governance, structures and systems. The paper aims to look at patterns of leadership practice developing in firms in this regard and what might be shaping them. It also seeks to consider current practices in light of movement toward next-generation corporate citizen…

Analysis of consumer characteristics which influence the determinants of buyi…

The aim is to discover the significance of the motives that lead to differences in consumers' decision making and also to identify the characteristics of consumers which influence the types of motive that enable them to buy. Results of the research show that availability and quality'' of the products are perceived by consumers as significant motives for their buying decisions in conjunction…

Using the elaboration likelihood model to guide customer service-based segmen…

Conceptualizes a model of customer service‐based segmentation derived from the elaboration likelihood model (ELM). Logistics organizations are utilizing improved customer service to achieve competitive advantage. However, these firms must segment customers to avoid escalating their service platform to those unlikely to provide adequate return. Based on ELM‐established relationships, propo…

Inventory record inaccuracy in supply chains: the role of workers’ behavior

The purpose of this paper is to explore the effect of inventory record inaccuracy due to behavioral aspects of workers on the order and inventory variance amplification.

Green IT beliefs and pro-environmental IT practices among IT professionals

The purpose of this paper is to analyze the beliefs and attitudinal factors that affect the private sphere pro-environmental behavior of information technology (IT) professionals in using personal computers.

E-tail emotion regulation: examining online hedonic product purchases

This research examines how hedonic shopping experiences for online music impact emotion regulation processes and how feelings regarding previous online music purchases influence repeat purchase behaviour. The paper aims to introduce a model that explains and examines the meditating role of consumers’ attitudes, emotion regulation and subjective norms in the shopping experience for online music.

Effects of Iranian online behavior on the acceptance of internet banking

The aim of this paper is to investigate the influence of online behavior of internet users on the adoption of internet banking in Iran.

Does morality explain opportunism in marketing channel negotiations?: The mod…

Retailers are increasingly forced to enter negotiations with new suppliers and have less time to develop trusting relationships prior to awarding sourcing contract. Such supplier negotiations are often guided by self-interest-seeking behavior. However, not all exchange partners behave opportunistically when given the opportunity and little is known about how and when opportunism actually occurs…

Do microblog postings influence consumer perceptions of retailers' e-services…

Consumers are increasingly connected to each other through electronic devices. Consequently, the potential for online retailer (hereafter, e-tailer) initiated communications delivered through electronic media to inspire viral-like e-WOM processes among consumers is also expanding. Microblog postings and e-mails may impact consumers’ perceptions of retail web sites (e-servicescape). These perc…

Customer choice of a car maintenance service provider: A model to identify th…

This paper investigates the determinants of customer choice of a car maintenance service provider after the warranty period. It focuses on the alternative of using branded car dealers, who provide this service during the warranty period, or independent garages.

Consumer responses to shelf out-of-stocks of perishable products

This paper aims to identify customer behavior with regard to out-of-stocks (OOS) of perishable products (focused on bakery bread) and the resulting inventory performance for these perishable products.

Communication capability and attitudes toward external communication of purch…

Management approaches, such as supply chain management addressing cooperation among firms emphasize communication among people from different companies. The objective of this research was to investigate the impact of individual and contextual factors on the external communication behavior of purchasing managers in Germany.

Behavioural research in logistics and supply chain management

This paper aims to advocate and facilitate undertaking research focused on the effects of human behaviour, judgment and decision making in logistics and supply chain management (SCM).

Relationship between job position, job attributes, and workplace friendship: …

The purpose of this paper is to examine the relationship between job attributes, job position, and workplace friendship. This paper also attempts to expand the ontology of workplace friendship.

Application of the means-end value hierarchy model to understanding logistics…

In the behavioural science areas of psychology and consumer behaviour, the means‐end value hierarchy model has often been applied to understand individuals’ values structures ‐ in particular, the value of a company’s product/ service offering to its customers. Applying the means‐end value hierarchy model in a logistics context, logistics customer value can be thought of as a higher�…

Implications of the Restructured Logistics Systems in South Korea — How to …

The tremendous economic changes occurring in Korea have created trends of high quality products, mass consumption, an emergence of the younger generation, and competition among firms. This competition also includes foreign firms in the Korean distribution system. To respond to these diversifying consumer behaviors, the Korean government has opened its market to foreign firms and restructured …

A study of the supermarket industry and its growing logistics capabilities

This paper aims to analyze and identify commonalities and differences between the supermarket industry and its logistics capabilities in developed economies such as North America, the European Union and Japan, as well as the emerging Asian economy of India.