The job satisfaction level (JSL) of self-employed container truck drivers (SCTDs) is vital to the container trucking industry’s (CTI) stability in China. An anonymous field survey of 645 SCTDs was conducted at Shanghai Port. Three ordered probit models were, respectively, developed to analyze the drivers’ JSLs, their attitudes, and reactions to a CTI downturn. This study contributes to the …
Imagine if you could: Create massive emotional commitment among all your direct reports Turn apathetic groups into high performance teams exhibiting huge discretionary effort Be a leader who people fight to work with Win a "Best Place to Work" award within 12 months Indeed, you can do all that and more, and it doesn't take a lot of time or a big budget. This isn't just another ivory tower book …
Everyone knows engaged employees are happier and improve the workforce. But engaged employees improve their managers? lives, too! Employee engagement has gotten the rap of being something ?nice? to do, not something that can produce results. You need to reverse that perception in your organization by becoming an engaged leader yourself. ? Align your management style with ways to improve your wo…
The aim of this paper is to present a conceptual framework which explores the links between the two service features (physical and interactive), job satisfaction and their impact on customer satisfaction.
The purpose of this paper is to examine why employee-level customer orientation (CO) influences the customer experience in a service setting.
The purpose of this study is to analyze the connections between centrality within conflict networks, individual performance, and job satisfaction from the perspective of social networks. The intervening effects of task interdependency on these connections are also examined.
Owner operators are an important group of truck drivers, yet have been the subject of very little academic research. Specifically, no research has explored retention issues among owner operators. Thus, this paper aims to employ a segmentation approach to owner operator retention, examining important independent variables that include: pay and compensation, top management support, time at home, …
To examine warehouse worker development associated with managerial coaching in the logistics industry.
This study aims to investigate the effects of stress and job satisfaction on the functioning of a company. It seeks to focus on factors affecting stress and job satisfaction such as number of work hours, good relations between management and employees, good function of the group and work related to employees’ area of education.
The easy way to boost employee engagement Today more than ever, companies and leaders need a road map to help them boost employee engagement levels. Employee Engagement For Dummies helps employers implement the necessary plans to create and sustain an engaging culture, allowing them to attract and retain the best people while boosting their productivity and creativity. Employee Engagement For D…