Managing human reseurces toward achieving knowledge management

This resource extamines the linkages between human resource management and knowledge management. Specifically, the association between four areas of human resource managemen (training, decision-making performance appraisal and compessasion and reward) with the five areas with of knowledge management (Knowledge acquisition, knowledge documentation, knowledge transfer, knowledge creation, knowled…

Analysing the impacts of ICT on knowledge work productivity

The potential of information and communication technology (ICT) in improving knowledge work productivity is well-documented in the existing literature. However, prior research fails to provide means for analyzing whether the potential can be realized in a specific organizational context. Thus, this paper aims to focus on the context-specific analysis of the impacts of ICT services on knowledge …

A Review and Evaluation of Logistics Performance Measurement Systems

Logistics encompasses a complex set of activities which require a collection of metrics to adequately measure performance. Ideally, the performance metrics used should be selected and maintained as a system, so they complement and support each other and provide the decision makers with a well balanced picture of the logistics process. Often in practice, however, performance measurement systems …

Beyond performance management : Why, When, and How to Use 40 Tools and Best P…

There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization’s strategic direction, managing customers and costs, and boosting workforce performance.But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many…

Workforce of one: revolutionizing talent management through customization

Companies have excelled by treating customers as "markets of one"-offering them personalized buying experiences. But in managing talent, most firms still use one-size-fits-all HR practices. With today's diverse workforces, this approach is preventing organizations from attracting, retaining, and leveraging top talent.n Workforce of One, Susan Cantrell and David Smith show how exceptional compan…

Assessing a cross-border logistics policy using a performance measurement sys…

For the most rapidly growing economic entity in the world, China, a new logistics operation called the indirect cross-border supply chain model has recently emerged. The primary idea of this model is to reduce logistics costs by storing goods at a bonded warehouse with low storage cost in certain Chinese regions, such as the Pearl River Delta (PRD). This research proposes a performance measurem…

Financial-based Brand Value of Incheon International Airport

Since brand is recognized as one of the most significant intangible assets to firms, branding strategy has become a top management priority. To stay competitive in the global economy, airports are required to identify their own brand value accurately for better management. While there are a multitude of studies using marketing approach, few studies have attempted to quantify the airport’s br…

Price regulation and cost accounting: the case of the Portuguese seaport sect…

The purpose of this paper is to illustrate how a stakeholder approach based on a case-study research was used to define a method to be applied across the Portuguese seaport administrations (SA) in order to justify the tariffs to be charged for a variety of services provided by these entities. Design/methodology/approach – The study involved both the Portuguese maritime transport regulator (IP…

Designing a knowledge management performance framework

Edisi

Volume 4 . Number 4 . 2000 . pp. 303±310

ISBN/ISSN

1367-3270

Deskripsi Fisik

8 p.

Judul Seri

Journal of Knowledge Management

No. Panggil

ATC MG GOO d

Reverse logistics in Czech companies: increasing interest in performance meas…

The purpose of this paper is to explore whether Czech companies believe that value is being generated by reverse logistics (RL), and whether (and how) they track its costs and benefits. The quality of performance measurement of RL was related to three corporate attributes. The findings were then compared to the results of an older study to describe developments over the past five years, and to …

Measures for evaluating green shipping practices implementation

Despite the need for environmental management in shipping, there is no extant measurement scale that comprehensively captures green shipping practices (GSP) in shipping operations. In view of this research void, we investigate the construct of and develop a measurement scale for evaluating GSP implementation in the shipping industry. Based on conceptualisation of GSP in an earlier study and sur…

Measuring process orientation

The purpose of this paper is to empirically develop a valid measurement scale for process orientation – a critical supply chain management (SCM) concept that warrants greater study.

Performance measurements in the greening of supply chains

In response to increasing demands on improved environmental performance, companies need to develop their capabilities in assessing the environmental performance of their operations. Knowledge among practitioners as well as solid research results in this area is lacking. This paper aims to present a framework of dimensions, which are important to consider regarding environmental measurement in s…

The purpose and focus of environmental performance measurement systems in log…

Environmental performance measurement systems (EPMS) in supply chains are increasingl important.The aim of this paper is to investigate the purposes of having an EPMS in logistics and inwhat ways the purpose of an EPMS can influence its focus in the supply chain.

Port evolution and performance in changing logistics environments

In recent years there have been significant changes to the logistics environment in which ports operate, which is now focused on supply chain management, global networking and customer orientation practices. Furthermore, ports have adopted different strategies concerning their level and form of integration into supply chains, service quality and provision of value-added activities. Traditional …

Criteria for temperature alerts in cod supply chains

Wireless sensor network (WSN) technologies are now available to implement real time temperature monitoring systems in food supply chains. The aim of this paper is to examine different types of methods and criteria to establish alerts in decision support systems in perishable food supply chains.

Performance measurement and metrics in supply chains: an exploratory study

The purpose of this paper is to explore the approaches and metrics used to measure supply chain (SC) performance, and to understand the relative perceived importance of such measures. Design/methodology/approach – This research is based on empirical data captured through a survey of SC professionals in a variety of business sectors

Translating trade and transport facilitation into strategic operations perfor…

Trade and transport facilitation is a challenging area for international logistics and supply chains. A major problem in the area is the lack of a specific framework to support measurement and analyses of performance aspects concerning border-crossing operations. The purpose of this study was to develop a framework for the area comprising strategic performance objectives of operations.

A systems perspective on supply chain measurements

Both practitioners and research scientists have noted a number of problems regarding measurement activities during the past decade. The problems reported suggest that measurement activities are fragmented both within and across organizations. Expands on a systems perspective on supply chain measurements and describes how problems can be communicated, understood and managed by developing methods…

Humanitarian supply chain performance management: a systematic literature review

This paper aims to identify the state of the art of performance measurement and management in humanitarian supply chains; to categorize performance measurement indicators in the five supply chain phases of Gunasekaran and Kobu (2007) and evaluate them based on the evaluation criteria of Caplice and Sheffi (1995); and to define gaps and challenges in this field and give insights for future resea…

Humanitarian supply chains and performance measurement schemes in practice

The purpose of this paper is to provide a system for the performance evaluation of humanitarian supply chains. The system will help humanitarian organizations (HOs) to make better decisions, improve their performance, and provide accountability, as well as helping them measure their operational performance during disaster response and reconstruction projects.

A logistics and supply chain management approach to port performance measurement

Although there is widespread recognition of the potential of ports as logistics centres, widely accepted performance measurements for such centres have yet to be developed. The essence of logistics and supply chain management is an integrative approach to the interaction of different processes and functions within a firm extended to a network of organizations for the purpose of cost reduction a…

Big five personality factors, hardiness, and social judgment as predictors of…

The purpose of this paper is to evaluate the influence of psychological hardiness, social judgment, and “Big Five” personality dimensions on leader performance in US military academy cadets at West Point.

An alternative approach to efficiency measurement of seaports

A whole series of changes in world economic order in the last decade such as globalisation of production and consumption, and structural changes in interport relations, port-hinterland relationships and logistics have strengthened the role of ports as nodes in the global transport system. In such an environment, port production economics plays an important role in port management considerations…

Logistics Improvement Programs: The Dynamics Between People and Performance

Looks at the impact of performance improvement initiatives on logistics people, as well as performance. Two of the most popular programs ± EDI and outsourcing ± have profound impact on people in logistics. Both outsourcing and EDI require cooperative relations to reach their full potential. However, based on a mail survey of Canadian logisticians, there is not necessarily a link between u…

Developing a conceptual model for examining the supply chain relationships be…

The purpose of this paper is threefold: first, review the literature on the topic of behavioural antecedents of collaboration and their impact on supply chain integration and performance; second, lay the theoretical foundations and develop a conceptual model linking behavioural antecedents of collaboration, information integration, coordination of operational decisions and supply chain performa…

Assessment of technological innovations in patenting for 3rd party logistics …

To analyse logistical innovations from 1984 to 2003.

An Analysis of the Measurement of the Shipping Service Quality

Under the rapidly changing environment of the international economy, the shipping industry has been suffering from severe survival competition. Thus, this study attempted to identify the construct of the shipping service quality and measure it by expanding the research model of the logistics service quality into the shipping industry in order to conceptualize shipping services and to develop th…

The contribution of performance measurement to the expansion of third party l…

A special issue on performance measurement interfaces between operations and management control. Therefore, this paper brings together these fields in a specific study. In this paper the role of horizontal control mechanisms, performance measurement in particular, in the development of supply chain operations is assessed. Findings indicate that development of measurement systems contributes sig…

Spare parts supply modelling: application to a space station

The work deals with the topic of spare parts management in a space system. The paper is divided into three parts. The first one is dedicated to the characterization of the system structure and presents the particularities related to the spare‐elements procurement. Modelling is the object of the second part. After having exposed the bases of the problem to be solved, a macro‐model is intro…

Measuring the longitudinal performance of 3PL branch operations

The purpose of this paper is to analyze the longitudinal efficiency of branch operations of a third party logistics (3PL) company for comparative performance measurement and internal benchmarking.

SmartWoW – constructing a tool for knowledge work performance analysis

New Ways of Working (NewWoW) refers to a novel approach for improving the performance of knowledge work. The purpose of this paper is to seek innovative solutions concerning facilities, information technology tools and work practices in order to be able to “work smarter, not harder.” In order to develop work practices toward the NewWoW mode there is a need for an analytical management tool …

Scales to measure and benchmark service quality in tourism industry: A second…

The purpose of this paper is to develop and validate scales to measure and benchmark service quality (SQ) in tourism industry.

Savings measurement for capital equipment purchasing: challenges and conceptu…

Many companies are not satisfied with the methods used to calculate savings for capital equipment purchasing (CEP), and the existing academic literature does not provide adequate suggestions for solving this problem. Therefore, the authors will aim to analyze how companies measure savings for CEP and attempt to identify the main challenges in this area. In order to understand which savings meas…

Roles of supplier performance measurement: indication from a study in the aut…

Contrasts generic concepts and roles of intra‐organisational performance measurement with concepts of supplier performance measurement. Presents indications from a study of five vehicle manufacturers in Europe with regards to their practices of supplier evaluation in the area of logistics. Based on a categorisation of functions of intra‐organisational performance measurement develops a conc…

Quality evaluation in logistic services

The paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman‐Zeithaml‐Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers’ ability to contribute to the development in the field, the a…

Internal and external logistics information technologies: The performance imp…

This research seeks to investigate logistics information technology (LIT) from an international perspective. The initial focus determines the viability of categorizing LIT into two constructs – internal and external LIT. The second focus examines the relationships between internal and external LIT and customer-related performance capabilities. The objective is to provide a mechanism for manag…

Multicriteria analysis for benchmarking sustainability development

The purpose of this paper is to formulate the process of measuring and benchmarking the performance of sustainability development of organizations as a multi-criteria analysis problem and presents an objective approach for solving the problem in a simple manner.

Measuring the impacts of welfare service innovations

Earlier research highlights the need for the welfare service sector to measure the impacts of their services. However, it seems that the welfare services lack measures to show their long-term effects and impacts. This paper aims to present a framework to measure the multidimensional impacts of welfare service innovations and report the empirical results from two case studies.

Measuring logistics performance using the strategic profit model

One useful way to determine how a proposed system change will influence profit performance and return on assets is by using the Strategic Profit Model (SPM). The SPM demonstrates that Return on Net Worth (RONW) is a function of three factors management can control: net profit, asset turnover and financial leverage. We derive and explain the SPM and then apply the model to six different firms …

Measuring information quality in the order fulfilment process

The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.

Measuring humanitarian supply chain performance in a multi-goal context

The purpose of the paper is to deepen the understanding of supply chain performance objectives in the humanitarian context by striving to understand the underlying goals and conceptual variables behind the measurement of performance, such as efficiency.

Measuring delivery process performance

The focus on reengineering in the early 1990s, and the more recent emphasis on process management and change management have increased both practitioners and researchers interest in the issues of measuring processes. The contradictory results of process change projects reported in the literature and our observations from research suggest conflicting requirements for measurement systems. In th…

Looking at customer service in a drinks company

Describes a study undertaken for a major Scottish drinks company. The company believed that the quality of service to its customers had declined in the course of merger and rationalization. Presents the background of the company and describes relevant company procedures in outline. Also describes the recommendations made and presents top management reports with measures of customer service. D…

Lean manufacturing: a perspective of lean suppliers

The main thrust of this paper empirically examines the connection between lean production and various aspects of the logistics system. This paper performs a comparison analysis to find whether significant performance/practice differences exist between lean suppliers and non-lean suppliers. The research findings indicate that, even given the same organizational constraints and resources, lean su…

Intra-group work patterns in final assembly of motor vehicles

Discusses experiences from the design of parallellized flow assembly systems. Also discusses factors influencing the performance of collective work and relates these to the flow parameters in the Saab Automobile′s final assembly plant in Malmö and the Volvo Uddevalla final assembly plant. Illustrates this discussion by empirical data from the shopfloor of the Volvo Uddevalla plant. Focuses…

Exploring the policy relevance of national intellectual capital information

National intellectual capital (IC) measurement models produced by academics provide potentially valuable information for policy making. However, there is a lack of research explaining how policy makers actually deal with issues related to national IC. The purpose of this paper is to examine the phenomenon of national IC from the perspective of policy makers. The aim is to understand how they pe…

European logistics alliances: a management model

European business environment is experiencing major changes. The process of integration in Europe, the GATT agreements, the developments in Eastern Europe, and above all, global competition are pushing European businesses to become more competitive. One area that is receiving increasing attention of managers is logistics. The gradual deregulation of the transport marketplace and the lifting of …

Do the management components of supply chain management affect logistics perf…

The literature suggests that implementation of supply chain management (SCM) programs will lead to improved logistics performance, but empirical research connecting supply chain initiatives with logistics performance remains scarce. This research empirically examined the relationship between seven SCM management components and perceived logistics performance. The results largely support the p…

Cash-to-cash: the new supply chain management metric

Over recent years supply chain management has grown in importance because of the proliferation of improved information flows, outsourcing practices, strategic alliances and partnerships, and the reshaping of the organizational focus from functional silos toward integrated activities. Logistics and supply chain management emphasize achieving lowest total cost through synergistic interaction of…