Modul port customer relation management 18 desember 2017

Edisi

2017

ISBN/ISSN

-

Deskripsi Fisik

1 eksemplar buku

Judul Seri

-

No. Panggil

IPC GUI MOD p C.1

Fast innovation : achieving superior differentiation, speed to market, and in…

“How can I create an innovation engine that will consistently deliver substantial organic growth?” This question is the number-one issue for most CEOs and senior executives today. Innovation is a critical driver of organic growth, yet based on the authors' research, only a small percent of companies effectively use innovation to sustain long-term, profitable growth. And the stakes couldn't…

Uplifting Service : The Proven Path To Delighting Your Customers, Colleagues,…

We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We r…

Empowerment : a way of life

ohn Tschohl's latest book, Empowerment: A Way of Life, focuses on one simple, yet powerful, principle: Empowered employees will give excellent customer service, turning unhappy customers into happy, repeat customers. Moreover, happy, empowered, fulfilled employees are less likely to leave the company--reducing turnover. Solving a customer's problem quickly benefits everyone, and that is why the…

Leading the Starbucks Way : 5 Principles for Connecting with Your Customers, …

In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry: Savor and Elevate Love to Be Loved Reach for Common Ground Mobilize the Connection Cherish and Challenge Your Legacy Leading the Starbucks Way is a penetrating look at the inner workings of one of today?s most …

Benchmarking the port services: a customer oriented proposal

In recent years, ports have experienced a period of significant growth and development along with intense inter-port rivalry as a consequence of intermodality and hinterland development. It is therefore vital that port management bodies define and implement suitable strategies. This paper aims to adapt the benchmarking technique to the sphere of ports. Compares the activity of a port with tha…

Benchmarking the port services: a customer oriented proposal

In recent years, ports have experienced a period of significant growth and development along with intense inter-port rivalry as a consequence of intermodality and hinterland development. It is therefore vital that port management bodies define and implement suitable strategies. This paper aims to adapt the benchmarking technique to the sphere of ports. Compares the activity of a port with that …

Benchmarking the port services: A customer oriented proposal

In recent years, ports have experienced a period of significant growth and development along with intense inter-port rivalry as a consequence of intermodality and hinterland development. It is therefore vital that port management bodies define and implement suitable strategies. This paper aims to adapt the benchmarking technique to the sphere of ports. Compares the activity of a port with that …

Attractiveness in supply chains: a process and matureness perspective

Companies engage in several business relationships ranging from arm’s length to close relationships based on trust and commitment. Several companies have recognized that their supply chain capabilities give them a competitive edge for delivering what customers want. However, often customers are not a homogeneous group requiring the same physical products and services. From a manufacturer’s …

Logistics and Marketing Components of Customer Service: An Empirical Test of …

Edisi

Vol. 26 Iss 8 pp

ISBN/ISSN

0960-0035

Deskripsi Fisik

17 p

Judul Seri

International Journal of Physical Distribution & Logistics Management

No. Panggil

ATC LO EME l

Increasing customer value and decreasing distribution costs with merge-in-tra…

A broad product assortment is usually valued highly by customers. However, holding a great number of product variants in inventory increases the costs of a supplier. It is possible to reduce need for warehousing with direct deliveries from manufacturing units, but customer value is reduced when orders are received on several shipments. Merge-in-transit is a distribution method in which goods sh…

The effect of just-in-time with customers on organizational design and perfor…

Edisi

Vol. 10 Iss 1 pp. 37 - 58

ISBN/ISSN

-

Deskripsi Fisik

26 p.

Judul Seri

The International Journal of Logistics Management

No. Panggil

ATC LO RIC t

Operational collaboration between shippers and carriers in the transportation…

The purpose of this paper is to develop a better understanding of how strategic relationships between firms and environmental context affect operational decisions and how each firm allocates resources to improve overall firm performance.

Logistics Customer Service: Performance of Irish Food Exporters

Edisi

Vol. 29 Iss 1 pp. 6

ISBN/ISSN

0959-0552

Deskripsi Fisik

12 p

Judul Seri

International Journal of Retail & Distribution Management

No. Panggil

ATC LO COL l

Explaining why employee-customer orientation influences customers’ percept…

The purpose of this paper is to examine why employee-level customer orientation (CO) influences the customer experience in a service setting.

Linking Logistics To Strategy In Argentina

Edisi

Vol. 32 Iss 6 pp

ISBN/ISSN

0960-0035

Deskripsi Fisik

19 p

Judul Seri

International Journal of Physical Distribution & Logistics ManagementInternational Journal of Physical Distribution & Logistics Management

No. Panggil

ATC LO CAR l

Trade facilitation in South Asia

The purpose of this study is to discuss the progress and challenges of South Asia in trade liberalization and facilitation, and to quantitatively demonstrate the potential benefits of trade facilitation in South Asia.

Time to market

Over the last two decades, Japanese products have challenged Western ones, not only in terms of cost but also on quality, reliability and delivery. This has meant that meeting customer needs on time has now entered the competitive equation. Hence, in the 1990s, time to market (TTM) has become a focal point in achieving competitive advantage in the marketplace. Presents an overview of TTM and …

The Importance of Logistics Efficiency to Customer Service and Firm Performance

Logistics is considered to have a significant impact on a manufacturing organization's performance. This research utilizes a pilot study, a large‐scale survey of manufacturing managers, and linear structural relations (LISREL). The research methods develop measures and test relationships among six constructs: physical supply, physical distribution, logistics spanning processes, customer servi…

Customer-aligned inventory strategies: agility maxims

Traditionally, aggregate inventory realignment has tended to be a reactive response to crisis signals revealed by financial performance measurements. Symptoms and problems are usually confounded, while corrective actions are localized with less than adequate customer connectivity. This article links inventory requirements to customer requirements for response, quality, and their benefit‐to�…

Service logistics: an introduction

The Council of Logistics Management has commissioned a study to determine the potential of applying logistics principles in service organisations. The authors suggest that logistics principles are even more important in service organisations than in production firms. To realise this potential, however, the definition of logistics must be expanded. Service logistics is defined as the managemen…

Internal and external integration of assembly manufacturing activities

This analysis deals with the integration activities of leading Spanish assembly manufacturing firms. It is based on data from the second International Manufacturing Strategy Survey (or IMSS-II). Results show that: there is a greater correlation between strategic goals and internal integration programs than between strategic goals and external integration programs; forward and backward external …

Evaluating suppliers within a self-organized logistical network

This research paper proposes that the conduct of supplier relationships can be improved through a “self-organized logistical network”.

Creative customer service management

The term “customer service” is used today in the field of logistics management to describe a host of different but critically interrelated activities. Some authors view customer service as all activities which bind a corporation and its customers together to further a sales relationship. Other authors view customer service as a package of measurable activities which provide utility to cus…

Measuring customer satisfaction on the container terminal service at Palemban…

Export values have increased annually as a result of the growth in industry in South Sumatera. Fertilizer, crude palm oil (CPO), coal, plastic and wood are among the main commodities in the region. Basic services as well as transportation are being made available in order to support this growth. The Palembang Port Container Terminal in Palembang town is just one of these service providers. Befo…

The horizontal organization : what the organization of the future looks like …

The vertical/functional hierarchy has been the mainstay of business since the industrial revolution. But it has its problems. In fact, the vertical design all but guarantees fragmented tasks, overspecialization, fiefdoms, turf wars, the urge to control from the top--all the negatives that foster organizational paralysis. In The Horizontal Organization, Frank Ostroff provides executives with th…

Empowered : unleash your employees, energize your customers, and transform yo…

You know it’s happening within your organization. Your people, armed with cheap, accessible technology, are connecting with customers and building innovative new solutions. But who are these creative problem-solvers? How can you be one? And just as important—how can you lead them? 

We call them HEROes: highly empowered and resourceful …