Over the last 3 years, research carried out by Cardiff University has studied the opportunities to integrate freight transport better into supply chains. The paper stems from this work. After asserting the principal reasons why better transport integration is important, it charts a range of diagnostic tools that were deployed. The tools represent a menu of instruments that aim to aid understand…
The purpose of this study is to examine how four large organisations have approached the implementation of new eBusiness mechanisms: namely online order processing, eProcurement, reverse auctions, and a private exchange. The objectives are to establish whether supply chain integration is an identified goal for the firms involved and to evaluate the extent of integration achieved through these p…
The aim of this paper is to study reverse logistics network design in order to better facilitate the location of factories, online retailers, and the third party logistics in the context of e-commerce.
Many traditional retailers use the internet as a complementary business channel while “pure player” retailers only sell products via the internet. The question of who is better at offering electronic physical distribution service quality (e-PDSQ) is open to debate. But, despite e-PDSQ’s importance there are few empirical studies and most have focused on general service quality of internet…
To empirically study the uptake of collection-and-delivery points (CDPs) in The Netherlands and its consequences for retailers, shopping centres, and mobility.
Using the literature on innovation research, this paper proposes to establish and empirically test a prediction model which consists of four major factors in the adoption of online retailing by organisations, namely relative advantage, competitive pressure, channel conflict and technical resource competence.
Aims to provide an overall picture of the current status of business methods in e‐commerce.
Organizations realize that a strong supporting logistics or electronic logistics (e-logistics) function is an important organizational offering from both the commercial and the consumer perspective. The implications of e-logistics models and practices cover the forward and reverse logistics functions of organizations. They also have a direct and profound impact from an environmental perspective…
The purpose of this study is to investigate key differences between web-onlyandmulti-channel retailers in terms offive different measures of web activity and three different forms of outsourcing behavior. Specifically, the research examines the marketing and logistics efficacy between business-to-consumer (B2C) retailers who sell exclusively via theweb and retailers forwhomthe web offers one ad…
Purpose – Effective and efficient supply chain management is critical to the success of firms engaging in e-commerce. The purpose of this paper is to examine the impact of logistics capability and logistics outsourcing on firm performance in an e-commerce market environment. Design/methodology/approach – This research examines the relationship between firm’s logistics capability, logi…
Purpose – This paper seeks to analyse and propose how e-business can be coupled with different logistics strategies to achieve customized logistics sustainability (CLS). Design/methodology/approach – In this paper, a conceptual model for CLS has been developed and, using four cases from industry, the model is further enhanced and validated. Findings – Three main streams in supply chai…
The purpose of this paper is to conceptualize e‐business adoption and to generate understanding of the range of factors affecting the adoption process. The paper also aims at exploring the perceived impact of e‐business adoption on logistics‐related processes.
The objective of this paper is to investigate the strategic changes from adopting Internetbased Interorganizational Systems (IIOS) within the logistics industry.
The application of self-service technology in transaction-based e-service (e.g. online financial services) creates a challenge for firms: what combination of features should they offer to satisfy needs from different customer segments? This paper seeks to address the above question by highlighting similarities and differences of consumer preferences among self-service, hybrid service and profes…
Every business can be described in terms of flows ± both of materials and of information. Materials flow into the company, between activities within it, and in the form of finished goods and services from the company to its customers. Simultaneously, there are flows of information in the reverse direction that provide valuable data for the system: feedback from the marketplace in the for…
The analysis of the role of foreign direct investment (FDI) in the emergence and development of digital economy.
This research examines how hedonic shopping experiences for online music impact emotion regulation processes and how feelings regarding previous online music purchases influence repeat purchase behaviour. The paper aims to introduce a model that explains and examines the meditating role of consumers’ attitudes, emotion regulation and subjective norms in the shopping experience for online music.
There is rapidly growing interest in e-businesses. Its impact on supply chains is currently covered in about 150 papers and articles and the number is growing at the speed of computing power. Unfortunately, most of the published work, in research and practice, is biased to e-commerce and sales and marketing. The supply chain dimension of e-business is largely neglected and managed poorly, while…
The Internet added another dimension to traditional commerce when online business became available. Because of the mushroom growth of online businesses in the late 1990s, DotCom bubbles began to burst after the initial euphoria of e-commerce. Since mid-2000, the mass failure of DotComs has had a significant impact on the e-ecosystem. However, there were strong survivors and successful DotComs a…
Although e-procurement has been adopted in many industries, the business case for this technology has only partially been explored in the literature. This paper aims to investigate, through a case study approach, the extent of the business case developed for e-procurement adoption in three implementations.
Since the privatization of UK utilities, few studies have examined supply chain management (SCM) in the sector. This paper aims to investigate the state of development of the SCM concept and the role of the emerging internet-based electronic marketplaces in supporting this.
The purpose of this paper is to present an empirical investigation of the critical determinants for the adoption of e-market in Australian small-and-medium sized enterprises (SMEs) within the technology-organization-environment (TOE) framework.
The purpose of this paper is to evaluate electronic logistics marketplaces (ELMs), especially closed systems based on long-term relationships between shippers and carriers. It aims to establish likely operational models and investigate their relationship with tailored logistics.
An e-fulfillment system is designed to meet the high order volume and stringent customer service requirements of global business-to-consumer e-commerce. The system converts the traditional warehouse into a multi-channel e-fulfillment center. In the e-commerce environment, some of the toughest decisions must be made on little or no hard information. In this study, the nature of e-business and th…
The objective of this piece of qualitative research is to identify the key success factors (KSFs) of the grocery “click and drive” (or drive or drive-in) model developed by French grocery retail companies and to understand the basis of their competitive advantages .
In this paper, the relation between the constructs operational complexity, Web‐based orientation of the company and the company’s distribution structure used for the fulfilment of Internet customer orders is investigated in the food home shopping branch. A model is proposed with relations between these constructs, which is researched through a survey among food e‐tailers. A positive ass…
The purpose of this paper is to focus on small and medium sized enterprises (SMEs) and the extent to which they are prepared to meet SCM challenges through the use of modern planning and control methods.
This paper aims to investigate how to improve business service quality (BSQ) in an e-commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e-commerce environment.
Electronic commerce enables business development for marketing channel intermediaries and strengthens their existing operations and strategic management. This research shows that electronic commerce provides stepwise business development refinement and repositioning in the form of process change and increased customer service. Based on marketing and logistics literature, a business development …
After the dot-com breakdown in 2001, Internet-based electronic marketplaces (IEMPs) continue to be the most promising interorganizational information systems allowing firms to integrate with suppliers and customers. They have emerged in various industries, supporting the exchange of goods and services of different kinds, within and across supply chains, and are following different architectural…
This paper presents a framework for assessing alignment between corporate strategy, procurement strategy and purchasing tools. The framework is built on generation of rents as its common denominator for assessing alignment between the levels. Three types of rents are identified: monopoly rents; Ricardian rents and entrepreneurial rents. The framework is then used for assessing the strategic ori…
This study aims to empirically examine the factors that affect the adoption of RosettaNet standards. The four factors examined in this study are partners’ power, trust, products’ characteristics, and government influence.
Much research has been done on how e-commerce has allowed companies to integrate business processes and reduce operational costs. The intent of this study, however, is to understand how e-commerce has affected companies’ abilities to serve the customers’ needs and to raise their level of satisfaction.
Electronic marketplaces have promised many benefits to participants, and hence have aroused considerable interest in the business community. However, the failure of some marketplaces and the success of others have led business managers to question which marketplaces will be successful in the future, and even whether the entire idea is viable. This question is particularly pressing for those con…
This study seeks to investigate the signals on which consumers may rely to reduce the problems of information asymmetry on an online auction site. The research aims to develop and test based on information signaling theory. It classifies signals from auction web pages into three types: seller reputation, product condition, and argument quality. To understand how the signals affect consumers’ …
Coordination is the management of dependencies between activities. Given that supply chains represent the functional integration of many interdependent activities associated with the flow of goods, coordination theory offers a framework for understanding and designing supply chains. Supply chains are separated into two distinct substructures: physical (dealing with the flow and storage of goo…
This study seeks to explore the impact of e-marketplaces on dyadic buyer-supplier relationships in the healthcare sector. In particular it seeks to determine if the “move to the middle” hypothesis put forward by Clemons et al. will be supported in this domain. Case studies of four buying organisations in the healthcare sector (hospitals) and two suppliers (medical device companies), represe…
The purpose of this paper is to describe a virtualisation model of RFIDenabled infrastructure incorporating non-standard radio frequency identification (RFID) components. The model is implemented as a software service that draws upon other sources of internet services.
The research empirically investigates the relationships among supply chain B2B e-commerce, environmental uncertainty, organizational structure, and time-based delivery performance. The results show that B2B e-commerce enhances time-based delivery performance. The process turbulence component of environmental uncertainty has direct influence on B2B e-commerce implementation and an indirect influ…