Facebook, Twitter, and YouTube have changed everything. Some managers fear their employees will waste entire days using online social media. Smart managers, though, understand that social media is a powerful tool for engaging customers and growing their business.
Provides a guide to the increasing number of zoos and associated sites now using the Internet. Investigates the multiple roles of the Internet for zoos, their staff and visitors,in helping them to communicate science and provide a cultural service to the public, in addition to serving as a means of marketing and publicity.
Many traditional retailers use the internet as a complementary business channel and thus sell products through multiple channels. In contrast, “pure player” internet retailers only sell products via the internet. A proliferation of pure players over the past few years has intensified competition in the online shopping market and the question of who is better at offering physical distributio…
The purpose of this paper is to analyse the interaction of two topics: supply chain management (SCM) and the internet. Merging these two fields is a key area of concern for contemporary managers and researchers. They have realised that the internet can enhance SCM by making real time information available and enabling collaboration between trading partners.
Many traditional retailers use the internet as a complementary business channel while “pure player” retailers only sell products via the internet. The question of who is better at offering electronic physical distribution service quality (e-PDSQ) is open to debate. But, despite e-PDSQ’s importance there are few empirical studies and most have focused on general service quality of internet…
The purpose of this paper is to focus on the carbon intensity of “last mile” deliveries (i.e. deliveries of goods from local depots to the home) and personal shopping trips.
E‐commerce is such a new phenomenon that little research has addressed the effects it has on relationships in supply chains. A qualitative study was conducted with eight e‐commerce companies in order to construct theoretical relationships with which to develop a grounded theory of the impact of e‐commerce on managing supply chain relationships. The e‐commerce environment was perceived a…
The impact of e‐commerce on the business environment is often praised but seldom analyzed with scrutiny. In this paper we try to depict the underlying logistically relevant aspects of e‐commerce and their impacts on logistics service providers. This seems to be of considerable importance, as logistics is seen as the back‐bone of e‐commerce operations. However, the firms specializing in …
The launch of a wave of Internet grocery retailers over the last five years was a serious attempt to challenge the dominant supermarket business model. However, after a string of business failures, it is evident that the task of selling groceries on the Internet and delivering to the home of the consumer is more difficult than was anticipated. Six important lessons can be drawn, based on direct…
The purpose of this study is to investigate key differences between web-onlyandmulti-channel retailers in terms offive different measures of web activity and three different forms of outsourcing behavior. Specifically, the research examines the marketing and logistics efficacy between business-to-consumer (B2C) retailers who sell exclusively via theweb and retailers forwhomthe web offers one ad…
Increasing uncertainty of supply networks, globalization of businesses, proliferation of product variety and shortening of product life cycles have forced Indian organizations to look beyond their four walls for collaboration with supply chain partners. With a gross domestic product (GDP) of over US$474.3 biilion, the Indian industry spends 14 percent of its GDP on logistics. Considering this s…
The management of electronic retail channels is not limited to virtual companies only. Also store-based (stationary) retailers are expected to set up electronic distribution channels. This paper discusses the occurrence of such channels from a European perspective. The authors introduce a Web-scan framework to analyze the nature of Web offerings and the logistical elements of e-tailing. The app…
Although ports have a direct and substantial impact on the social and physical environments in which they operate, studies on corporate sustainability focussing on ports are scant. This study investigates the under-researched topic of sustainability communication practices in the European seaport sector. Its purpose is to analyse to what extent, if any, are there differences in these practices.…
European companies are facing new challenges in the next millennium. Seven trends in international logistics are outlined. These are supply chain management, globalisation of the supply chain, virtual enterprises, e-business, green logistics, strategic partnerships and new management principles. The implications for European companies are discussed and illustrated by examples from advanced comp…
The purpose of this paper is to investigate the association of e-channel resources with market coverage of small local retailers.
Explores the principles of value chain management, as they apply to both public and private products, and explores the impact of e‐commerce and collaborative planning through the Internet on reducing costs and uncertainty in supply chains. Drawing on experience from global initiatives with e‐centreuk, and recent applications within Nestlé UK, makes a plea for simplicity and standardisati…
This study aims to analyse the driving forces that either favour or inhibit internet adoption by organisations operating in the non-profit sector.
To provide empirical evidence and explanation of the phenomenon that providers of home delivery of groceries are still of minor importance in highly concentrated retail markets.
One of the biggest challenges in B2C e-commerce is the so-called ``last mile'', the home delivery service for the customer. Particularly in electronic grocery shopping it is difficult to combine profitability and high service level. The authors' simulations suggest that the unattended reception of goods reduce home delivery costs considerably, by up to 60 percent. Unattended delivery has not be…
A logistics‐based project is described which addresses the need for better intermodal transport, whilst balancing economic and environmental gains through the use of Internet technologies. Pipeline intermodal system to support control, expedition and scheduling (PISCES) provides an integrating platform for using these technologies in processing and sharing commercially sensitive data within…
Provides results from a recent empirical study of US‐based international freight forwarders (IFFs). Compares IFF demographics with those from previous empirical research and finds that the IFF industry is still dominated by small companies and that IFFs continue to diversify their revenue bases. Presents information concerning contemporary issues affecting the forwarding industry and finds …
Every business can be described in terms of flows ± both of materials and of information. Materials flow into the company, between activities within it, and in the form of finished goods and services from the company to its customers. Simultaneously, there are flows of information in the reverse direction that provide valuable data for the system: feedback from the marketplace in the for…
The purpose of the paper is to explore how the internet introduces opportunities for customer value and effectiveness when developing integrative logistics operations between alliance partners in a supply chain link.
Providing customers with online logistics service systems that enable instantaneous and continuous communication within and between firms has become a key priority for many organizations. This paper focuses on a description of the roll out and initial implementation of an online logistics service system by United States Cold Storage (USCS) and on insights gained from the experience. The autho…
Many chain co-ordinating initiatives fail due to a lack of trust in and resistance against supply chain co-ordinators, unequally distributed benefits, opposing requirements of involved parties and asymmetric distribution of power. The goal of this paper is to provide insight into factors influencing the successful implementation of a supply chain co-ordinator. For this purpose, the Electronic S…
The purpose of this article is to introduce a framework for internet supported inter-organizational product development, which enables companies to efficiently configure their development processes according to their needs.
There is rapidly growing interest in e-businesses. Its impact on supply chains is currently covered in about 150 papers and articles and the number is growing at the speed of computing power. Unfortunately, most of the published work, in research and practice, is biased to e-commerce and sales and marketing. The supply chain dimension of e-business is largely neglected and managed poorly, while…
The Internet added another dimension to traditional commerce when online business became available. Because of the mushroom growth of online businesses in the late 1990s, DotCom bubbles began to burst after the initial euphoria of e-commerce. Since mid-2000, the mass failure of DotComs has had a significant impact on the e-ecosystem. However, there were strong survivors and successful DotComs a…
The purpose of this paper is to present the prevailing auction and bidding mechanisms in supply chain management. The paper aims to critically examine the implications of these auction mechanisms using the example of the transportation sector.
The aim of this paper is to investigate the influence of online behavior of internet users on the adoption of internet banking in Iran.
This paper will report on a number of e‐commerce projects at production companies in The Netherlands. It has been shown that there is no unique model for the introduction of e‐commerce in production companies. Companies can start to use e‐commerce at different ends of the organization, with different objectives and different (positive) outcomes, depending on the market situation and the s…
The purpose of this study is a comparative analysis of two electronic grocers, one success and one failure, in order to attempt to identify the critical success factors that contributed to their different performances.