Ditapis dengan
Total quality management (TQM)-an overview
- Edisi
- Vol. 17 Issue: 1, pp.15-19
- ISBN/ISSN
- -
- Deskripsi Fisik
- -
- Judul Seri
- The Bottom Line: Managing Library Finances
- No. Panggil
- ATC MG TAL t
- Edisi
- Vol. 17 Issue: 1, pp.15-19
- ISBN/ISSN
- -
- Deskripsi Fisik
- -
- Judul Seri
- The Bottom Line: Managing Library Finances
- No. Panggil
- ATC MG TAL t
Quality assurance in the maritime port logistics chain: the case of Valencia,…
The provision of port services is an important link in international logistics. Historically, ports have constituted a bottleneck in maritime transport. Moreover, the quality of port services has been compromised by the complex internal port organisation and the considerable number of bodies that participate in the transfer of goods between ships and inland transport vehicles. The efficiency of…
- Edisi
- Volume 3 · Number 1 · 1998 · pp. 33–44
- ISBN/ISSN
- -
- Deskripsi Fisik
- 14P
- Judul Seri
- Supply Chain Management: An International Journal
- No. Panggil
- ATC PO LOP q
Quality assurance management
- Edisi
- -
- ISBN/ISSN
- 978-1-4899-7140-1
- Deskripsi Fisik
- xii, 377 p.
- Judul Seri
- -
- No. Panggil
- TXT MG FOX q
- Edisi
- -
- ISBN/ISSN
- 978-1-4899-7140-1
- Deskripsi Fisik
- xii, 377 p.
- Judul Seri
- -
- No. Panggil
- TXT MG FOX q
Service quality and its relation to satisfaction and loyalty in logistics out…
The purpose of this paper is to investigate how perceived service quality influences both a shipper’s satisfaction and subsequent loyalty in third-party logistics outsourcing relationships.
- Edisi
- Vol. 20 No. 6, 2010 pp. 496-510
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- Managing Service Quality
- No. Panggil
- ATC LO GRA s
Becoming a “world class” company with logistics service quality
A “world class” organization must provide high levels of logistics service quality to customers. Knowledge of customer expectations and an understanding of the firm's performance on logistics service attributes relative to competitors are vital to achieving service excellence. Research studies in four industries identify the most important logistics service attributes in business‐to‐bus…
- Edisi
- Vol. 3 Issue: 1, pp.73-81
- ISBN/ISSN
- -
- Deskripsi Fisik
- 12 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO LAM b
Quality assurance in the maritime port logistics chain: the case of Valencia,…
The provision of port services is an important link in international logistics. Historically, ports have constituted a bottleneck in maritime transport. Moreover, the quality of port services has been compromised by the complex internal port organisation and the considerable number of bodies that participate in the transfer of goods between ships and inland transport vehicles. The efficiency of…
- Edisi
- Vol. 3 Issue: 1, pp.33-44
- ISBN/ISSN
- -
- Deskripsi Fisik
- 14 p.
- Judul Seri
- Supply Chain Management: An International Journal
- No. Panggil
- ATC LO COM q
Reliability-based analysis of service recovery
To succeed, service businesses must offer their customers high-quality, reliable service. However, many of the characteristics that make services unique also make it difficult to ensure consistently correct performance. To promptly identify and correct errors when they occur, service managers have been advised to include recovery steps in their service processes. However, while service recovery…
- Edisi
- Vol. 21 No. 1, 2004 pp. 11-31
- ISBN/ISSN
- -
- Deskripsi Fisik
- 23 p.
- Judul Seri
- International Journal of Quality & Reliability Management
- No. Panggil
- ATC LO SIM r
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