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Ditemukan 5 dari pencarian Anda melalui kata kunci: subject="Service levels"

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The dynamics of emergency transhipment supply chains

Considers the dynamical effect of lateral emergency transhipments within a supply chain. It tests various different strategies for improving customer service via the MIT Beer Game. Four distinct strategies are considered. “Electronic point of sales (EPOS)”, where marketplace information is forwarded to all players throughout the supply chain; “Excel”, where the stock levels in all echel…

Edisi: Vol. 30 Issue: 9, pp.788-816
ISBN/ISSN: -
Deskripsi Fisik: 32 p.
Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO NAI t

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Unduh MARC Sitasi

Service dimensions in the buyer-supplier relationship: a case study

Komentar Penanda Bagikan

Alberto De Toni Guido Nassimbeni Stefano Tonchia

Analyses the dimensions of service in the co‐operative buyer‐supplier interaction and presents an interpretative scheme which links some of the basic service management concepts with some critical aspects in the current supply environment. On the basis of the results from a case study of the Zanussi Appliances Company (Electrolux Group), examines the dimensions of service in the co‐oper…

Edisi: Vol. 24 Issue: 8, pp.4-14
ISBN/ISSN: -
Deskripsi Fisik: 13 p.
Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO TON s

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Matching service strategies, business models and modular business processes

Komentar Penanda Bagikan

Markku Tinnilä Anu H. Bask Mervi Rajahonka

In recent decades, supply chains have diverged and new types of services and operators have emerged in the logistics sector. The purpose of this paper is to focus on analyzing service strategies and service-related business models, as well as their modular business processes in logistic services. The aims are to describe these three levels and to match strategic service positioning with busines…

Edisi: Vol. 16 No. 1, 2010 pp. 153-180
ISBN/ISSN: -
Deskripsi Fisik: 30 p.
Judul Seri: Business Process Management Journal
No. Panggil: ATC LO BAS m

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Internal service quality: Determinants of distribution center performance

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Scott B. Keller M. Douglas Voss Roger J. Calantone

This work seeks to examine how front-line employee performance and interdepartmental customer orientation affect the service, supply chain, and financial performance of US distribution centers.

Edisi: Vol. 35 No. 3, 2005 pp. 161-176
ISBN/ISSN: -
Deskripsi Fisik: 19 p.
Judul Seri: International Journal of Physical Distribution & Logistics Management
No. Panggil: ATC LO KEL i

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Logistics service quality: a new way to loyalty

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Irene Gil Saura David Servera France´s Gloria Berenguer Contrı Marıa Fuentes Blasco

Now-a-days, logistics research focuses on the ability of logistics to deliver a quality service and generate greater satisfaction with the delivered service. Therefore, the aim of this work is to analyze the quality, satisfaction, and loyalty sequence in the logistic service delivery context, with the purpose of considering the role of information and communication technologies (ICT) in this ch…

Edisi: Vol. 108 No. 5, 2008
ISBN/ISSN: -
Deskripsi Fisik: 22 p.
Judul Seri: Industrial Management & Data Systems
No. Panggil: ATC LO FUE l

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