Ditapis dengan
Service quality and its relation to satisfaction and loyalty in logistics out…
The purpose of this paper is to investigate how perceived service quality influences both a shipper’s satisfaction and subsequent loyalty in third-party logistics outsourcing relationships.
- Edisi
- Vol. 20 No. 6, 2010 pp. 496-510
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- Managing Service Quality
- No. Panggil
- ATC LO GRA s
Becoming a “world class” company with logistics service quality
A “world class” organization must provide high levels of logistics service quality to customers. Knowledge of customer expectations and an understanding of the firm's performance on logistics service attributes relative to competitors are vital to achieving service excellence. Research studies in four industries identify the most important logistics service attributes in business‐to‐bus…
- Edisi
- Vol. 3 Issue: 1, pp.73-81
- ISBN/ISSN
- -
- Deskripsi Fisik
- 12 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO LAM b
Reliability-based analysis of service recovery
To succeed, service businesses must offer their customers high-quality, reliable service. However, many of the characteristics that make services unique also make it difficult to ensure consistently correct performance. To promptly identify and correct errors when they occur, service managers have been advised to include recovery steps in their service processes. However, while service recovery…
- Edisi
- Vol. 21 No. 1, 2004 pp. 11-31
- ISBN/ISSN
- -
- Deskripsi Fisik
- 23 p.
- Judul Seri
- International Journal of Quality & Reliability Management
- No. Panggil
- ATC LO SIM r
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah