The Logistics Transformation of British Retailing: Concepts and Questions

British retailers have been at the forefront of logistical changes. By taking control of distribution channels they have transformed their operations. Much of the process by which this has been achieved is well covered in the literature. This paper looks at the macro issues involved and the under‐pinning concepts in logistical transformation in retailing, and attempts to synthesize and provid…

The interdependence of inventory management and retail shelf management

Acknowledges that the effect of displayed inventory on retail sales is widely recognized in the logistics, marketing and operations management literature and has been empirically verified. However, neither the marketing literature (shelf‐space allocation models) nor the operations management literature (inventory control models) has appropriately modeled this effect. The displayed‐inventory…

Predicting the organisational adoption of B2C e-commerce: an empirical study

Using the literature on innovation research, this paper proposes to establish and empirically test a prediction model which consists of four major factors in the adoption of online retailing by organisations, namely relative advantage, competitive pressure, channel conflict and technical resource competence.

European retailing in e-transition?: An empirical evaluation of Web-based ret…

The management of electronic retail channels is not limited to virtual companies only. Also store-based (stationary) retailers are expected to set up electronic distribution channels. This paper discusses the occurrence of such channels from a European perspective. The authors introduce a Web-scan framework to analyze the nature of Web offerings and the logistical elements of e-tailing. The app…

United Kingdom Retail logistics in the UK: past, present and future

The purpose of this paper is to provide an overview of the logistical transformation of British retailing over the last three decades and to discuss likely challenges that face logistics managers in the future.

Logistics Customer Service: Performance of Irish Food Exporters

Edisi

Vol. 29 Iss 1 pp. 6

ISBN/ISSN

0959-0552

Deskripsi Fisik

12 p

Judul Seri

International Journal of Retail & Distribution Management

No. Panggil

ATC LO COL l

Managing in-store logistics: a fresh perspective on retail service

Traditional retailers still insist on using price, product, and promotion as sources of competitive advantage.This emphasis typically ignores the potential of in-store logistics operations in the creation of customer value. A major objective of retail customers is to navigate the retail servicescape in an efficient, convenient, enjoyable and effective manner. In-store logistics operations large…

An examination of the causes for retail stockouts

The purpose of this paper is to increase our understanding of the causes for stockouts in retailing.

The challenge of reverse logistics in catalog retailing

Many firms are placing greater emphasis on managing returned product. Reverse logistics programs are being used to recover assets that would otherwise be lost. Research results are presented covering reverse logistics programs in the electronics industry, specifically among firms selling through catalogs. The paper looks at how reverse logistics performance and satisfaction with reverse logisti…

The role of top management in supply chain management practices

Despite the often stated importance, little about top management’s role in supply chain management (SCM) practices is known. The purpose of this paper is therefore to explore the role of top management in two retail companies that successfully utilise opportunities given by SCM practices.

Collaboration intensity in the Brazilian supermarket retail chain

This paper seeks to identify collaboration elements and evaluate their intensity in the Brazilian supermarket retail chain, especially the manufacturer-retailer channel.

Understanding the reverse logistics operations of a retailer: a pilot study

The paper aims to illustrate the business process of reverse logistics by focusing on studying the business activities of the distribution center of a major department store.

The realities of quick response in the grocery sector: : a supplier viewpoint

Presents a supplier view of the realities of quick response supply chain partnershipping in the grocery sector. Discusses the factors which determine the level of stock held by manufacturers and retailers and the resulting conflicts which occur in reconciling policies pursued by both parties. Asks why manufacturers and retailers want quick response partnerships and what their objectives are.

The realities of quick response in the grocery sector: : a supplier viewpoint

Presents a supplier view of the realities of quick response supply chain partnershipping in the grocery sector. Discusses the factors which determine the level of stock held by manufacturers and retailers and the resulting conflicts which occur in reconciling policies pursued by both parties. Asks why manufacturers and retailers want quick response partnerships and what their objectives are.

The relative cost structures of competing grocery supply chains

Traditionally, research into supply chain management has focused on increasing the availability of products and reducing the cost of doing so by concentrating on coordination between supply chain members. Significant improvements have been made in improving the effectiveness and efficiency of supply chains. In this paper we compare the relative costs of different supply chains for grocery produ…

The relationship between resources and market coverage in small local interne…

The purpose of this paper is to investigate the association of e-channel resources with market coverage of small local retailers.

The North American Free Trade Agreement: Strategic Implications for Logistics…

The passage of NAFTA created both opportunities and challenges for logistics managers. NAFTA not only created a trading block with over 350 million potential consumers, it also allowed, for the first time, fully integrated and rationalized logistics management throughout North America. In recognition of the significant logistics impact of NAFTA, the Council of Logistics Management sponsored a s…

The consumer direct services revolution in grocery retailing: an exploratory …

To provide empirical evidence and explanation of the phenomenon that providers of home delivery of groceries are still of minor importance in highly concentrated retail markets.

The adoption of RFID in fashion retailing: a business value-added framework

The adoption of radio frequency identification (RFID) will create a revolutionary change in the management of a supply chain, particularly in the retail sector. The aim of this paper is to study the views of fashion retailers on RFID applications and, in turn, to analyze the added value to be gained by adopting this technology.

Return handling: an exploratory study with nine retailer warehouses

Already for a long time retailers have taken back products. In this paper we explore the factors contributing to the decision of combining vs separating inbound and outbound flows during the return handling process. We do so through a comparative analysis of the operations in nine retailer warehouses, which can be divided into three groups: food retailers, non‐food store chains and mail ord…

Retail supply chain management: key priorities and practices

The purpose of this paper is to investigate the unique supply chain strategies employed by retailers.

Retail service-based operant resources and market performance

The service‐dominant logic (SDL) concept is reshaping the view of business‐to‐business research and practice. Thus, understanding the role of knowledge‐based operant resources, a key component of the SDL paradigm, in the ability of supply chains to shape competitive advantage and performance outcomes is vital. Further, operant resources have a hierarchical structure, with differing effe…

Retail operational strategies in complex supply chains

The correct choice, implementation and evolution of an operations strategy can provide considerable competitive advantage. However, how many organizations in the Fast Moving Consumer Goods (FMCG) industries really understand the components of such strategies and their power when properly deployed? Supply chain management, lean thinking, agile operations, quick response, virtual organization, ti…

Retail logistics

The purpose of this paper is to provide an overview of the logistical transformation of British retailing over the last three decades and to discuss likely challenges that face logistics managers in the future.

Radio frequency identification (RFID) in China: opportunities and challenges

RFID has fundamental influences on today’s retailing and supply chain management. This article seeks to formulate the opportunities and challenges of RFID adoption in China.

Quick response: an international perspective

Discusses the development of quick response techniques in different parts of the world, notably the UK, USA, continental Europe and Japan. While much of the initial work on quick response focused on the fashion sector of business, deals specifically with grocery markets where arguably quick response should be a part of corporate philosophy. Shows that the enabling technologies to implement qu…

Inventory financing in supply chains: A logistics service provider-approach

Against the background of the scanty knowledge about inventory financing in supply chains, the goal of this paper is to provide a conceptual explanation of the relevance and the implications of alternative inventory financing by a logistics service provider (LSP).

Growth of future group logistics – Indian retail company

The purpose of this paper is to develop material for classroom teaching in the subject area of general management with retail industry focus.

Flexibility and responsiveness in relation to the use of MRPII

Seeks to document a responsive strategy to manufacturing planning with Cussons (UK) Limited, a company operating in the fast moving consumer goods (FMCG) industry. In the FMCG environment products are manufactured to a sales forecast, and customers demand 100 per cent service levels within lead‐times, sometimes in the order of hours rather than days. It is essential that a company′s stock…

E-tail emotion regulation: examining online hedonic product purchases

This research examines how hedonic shopping experiences for online music impact emotion regulation processes and how feelings regarding previous online music purchases influence repeat purchase behaviour. The paper aims to introduce a model that explains and examines the meditating role of consumers’ attitudes, emotion regulation and subjective norms in the shopping experience for online music.

Estimation of a department store production function

Attempts to model the economics of retail store operation by developing a production function showing the relative inputs of labour and capital required. In so doing it demonstrates the productivity of these factors in the US retail sector.

Emerging physical supply systems for russian retailers of consumer durables

The research project gathered data over a two year period from retailers of consumer durables in the city of Moscow. The objective was to measure the characteristics of existing channels of distribution and procurement practices for this particular segment of the retailing industry. Survey data are analyzed against a theoretical background of distribution channel development in order to test th…

E-commerce: exploring the critical success factors

The objective of this piece of qualitative research is to identify the key success factors (KSFs) of the grocery “click and drive” (or drive or drive-in) model developed by French grocery retail companies and to understand the basis of their competitive advantages .

Differences between forward and reverse logistics in a retail environment

This paper compares and contrasts forward and reverse logistics in a retail environment, with the focus on the reverse flow of product. Many differences between forward and reverse flows of logistics systems are presented. The impact of these factors depends to some extent on the supply chain position of a firm. Unlike much reverse logistics research, which is written from the perspective of …

Desperately seeking shelf availability: an examination of the extent, the cau…

With all the hype around efficient consumer response (ECR) and the brave new world of technologies, one would believe that retail out‐of‐stocks have gone down over the last ten years. That is wrong. Retailers have been struggling with considerable out‐of‐stocks for decades – with little evidence of improvement. A similar wrong belief is that shoppers are also still unwilling to acce…

Demand and supply chain planning in grocery retail: an operations planning fr…

The purpose of this paper is to develop a holistic operations planning framework for grocery retailing. The authors aim to identify, describe and structure coherent demand and supply chain (SC) planning problems in a comprehensive architecture.

Coping with the challenges of indirect sales and distribution controlling in …

The purpose of this article is to analyze problems involved in using a four-tiered, indirect sales-and-distribution (S&D) model and describe how a manufacturing small and medium-sized enterprise’s (SME’s) controller can master them.

Computers in retailing

Major changes have taken place in the application of information technology in retailing. Looks at the opportunities for improving use of data within the retail environment through modern technology in the early 1980s.

Case pack quantity's effect on retail market share: An examination of the bac…

The purpose of this study is to investigate the impact of a key logistics and distribution variable, case pack quantity, on a consumer packaged goods (CPG) manufacturing firm’s performance. The paper builds theory with respect to case pack quantity’s dichotomous impact on the retail shelf replenishment process and subsequent impact on market share depending on product rate-of-sale (ROS).

An empirical analysis of the components of retailer customer loyalty programs

This paper sets out to determine the benefits offered to customers and activities taken by retailers, whether or not they have formal customer loyalty programs, whether there are differences in the benefits/activities of retailers with and without formal loyalty programs and finally, whether specific benefits/activities of retailers can predict whether or not they have formal loyalty programs.

How to solve product-harm crises in retailing?: Empirical insights from servi…

The purpose of this paper is to present the current empirical research examining communication, compensation and logistics as elements of product crises management in retailing.

Retail logistics and merchandising in the USA: current status and requirement…

This study present the results of a survey of senior level retail executives in the USA. Responses provide an indication of retail perceptions surrounding the order fulfillment process. As retailers look ahead toward 2000, technological readiness will drive virtually all retailer expectations of suppliers. The use of Electronic Data Interchange (EDI) will become an industry mandate; those vendo…

Retail inventory movement – a case study in rationalisation

Describes a common retailing problem, particularly in fashion markets, of stock transfers between a given set of branches. Stock is required in those outlets where demand is likely to be high, but the number of physical transfers in a given time period must be within the capabilities of the available transport facilities. A simple model of forecasting and allocation is described which, for the …

Research note: Exploring out-of-stock and on-shelf availability in non-grocer…

On-shelf availability (OSA) is a key challenge for all retailers. Items that are out-of-stock (OOS) result in customer dissatisfaction; thus OSA/OOS are important customer service issues. Customer reactions to OOS range from product substitution to seeking products elsewhere. There remains much to do to research factors and causes of OOS affecting OSA from a supply chain perspective in a non-gr…

Volatile demand calls for quick response: the integrated supply chain

Highlights the problems encountered by a traditional supply chain system and shows how these problems can be eradicated by implementing an integrated supply chain. Discusses the workings of an integrated supply chain with the example of a US sports clothing manufacturer. Concludes by including a supply chain diagnostic guide which can be used to assess the efficiency of a company′s supply c…

RFID and buyer-seller relationships in the retail supply chain

The aim of this paper is to understand why a collaborative innovation, such as radio-frequency identification (RFID) technology, engenders seemingly opposite buyer-seller relationship reactions among members of a supply chain.

A study of the supermarket industry and its growing logistics capabilities

This paper aims to analyze and identify commonalities and differences between the supermarket industry and its logistics capabilities in developed economies such as North America, the European Union and Japan, as well as the emerging Asian economy of India.