Ditapis dengan
Service Systems in ports and inland waterways
- Edisi
- 2001
- ISBN/ISSN
- -
- Deskripsi Fisik
- 76 p.
- Judul Seri
- -
- No. Panggil
- TXT PO GRO s C.1
- Edisi
- 2001
- ISBN/ISSN
- -
- Deskripsi Fisik
- 76 p.
- Judul Seri
- -
- No. Panggil
- TXT PO GRO s C.1
Service management : mewujudkan layanan prima
Tema sentral buku ini adalah membangun layanan prima dalam sebuah organisasi. Layanan (service) bukan saja bermanfaat sebagai pelengkap produk yang ditawarkan, namun juga merupakan kunci diferensiasi setiap perusahaan. Meminjam konsep The Flower of Services rumusan almarhum Christopher Lovelock, layanan bisa dianalogikan sebagai delapan daun bunga yang melekat pada setiap penawaran produk: info…
- Edisi
- -
- ISBN/ISSN
- 978-979-29-0509-0
- Deskripsi Fisik
- xii, 233 p., 25 cm
- Judul Seri
- -
- No. Panggil
- LC 651.9 CIP s
Manajemen Pelayanan Umum di Indonesia
Pengelolaan pelayanan umum di Indonesia saat ini dilakukan oleh pemerintah dan swasta. Hal ini berdampak pada timbulnya kompetisi dalam pelaksanaan layanan baik menyangkut cara, teknik, atau metode yang menarik para pengguna jasa layanan. Oleh karena itu, pengetahuan tentang pelayanan umum, administrasi perkantoran, motif, sikap, dan tingkah laku pelayanan, serta manajemen pelayanan umum mutlak…
- Edisi
- -
- ISBN/ISSN
- 978-526-044-8
- Deskripsi Fisik
- xiv, 211 p., ; illus : 21 cm
- Judul Seri
- -
- No. Panggil
- TXT MG MUN m
Customer service in emergency relief chains
The purpose of this paper is to explore, analyse and discuss the published concepts of “the customer” and “customer service” in the context of managing international emergency relief chains.
- Edisi
- Vol. 39 No. 6, 2009 pp. 486-505
- ISBN/ISSN
- 0960-0035
- Deskripsi Fisik
- 24 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC MG OLO c
Customer service in emergency relief chains
The purpose of this paper is to explore, analyse and discuss the published concepts of “the customer” and “customer service” in the context of managing international emergency relief chains.
- Edisi
- Vol. 39 No. 6, 2009
- ISBN/ISSN
- -
- Deskripsi Fisik
- 24 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO GRA c
Improving manufacturers’ distribution performance and customer service in g…
This article deals with the evolution of customer service practices in grocery products distribution in Brazil (1994‐2001), based on a longitudinal survey of grocery retailers. Data were collected on retailers’ expectations on four relevant dimensions of customer logistics service provided by manufacturers, as well as on their perceptions of logistics service performance of the typical supp…
- Edisi
- Vol. 14 Issue: 8, pp.664-676
- ISBN/ISSN
- -
- Deskripsi Fisik
- 15 p.
- Judul Seri
- Integrated Manufacturing Systems
- No. Panggil
- ATC LO FER i
Paying for convenience: Attractiveness and revenue potential of time-based de…
The purpose of this paper is to investigate the potential of a new convenience-enhancing service at the interface between retailers and consumers: time-based delivery of parcels. The service allows consumers to choose a preferred time slot for a parcel to be delivered. This convenience-enhancing logistics service may be attractive for consumers, retailers, and logistics service providers. The a…
- Edisi
- Vol. 42 No. 6, 2012 pp. 584-606
- ISBN/ISSN
- -
- Deskripsi Fisik
- 25 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO GOE p
Customer service in the Baltic region: an exploratory analysis
The goal of this research is to identify which service activities contribute most to customer satisfaction in the technical wholesale industry in the Baltic States .
- Edisi
- Vol. 18 No. 2, 2007 pp. 157-173
- ISBN/ISSN
- -
- Deskripsi Fisik
- 19 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO BLO c
Impact of e-commerce in lowering operational costs and raising customer satis…
Much research has been done on how e-commerce has allowed companies to integrate business processes and reduce operational costs. The intent of this study, however, is to understand how e-commerce has affected companies’ abilities to serve the customers’ needs and to raise their level of satisfaction.
- Edisi
- Vol. 17 No. 3, 2006 pp. 283-302
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 p.
- Judul Seri
- Journal of Manufacturing Technology Management
- No. Panggil
- ATC LO PET i
Research note: Exploring out-of-stock and on-shelf availability in non-grocer…
On-shelf availability (OSA) is a key challenge for all retailers. Items that are out-of-stock (OOS) result in customer dissatisfaction; thus OSA/OOS are important customer service issues. Customer reactions to OOS range from product substitution to seeking products elsewhere. There remains much to do to research factors and causes of OOS affecting OSA from a supply chain perspective in a non-gr…
- Edisi
- Vol. 36 No. 8, 2008 pp. 661-672
- ISBN/ISSN
- -
- Deskripsi Fisik
- 14 p.
- Judul Seri
- International Journal of Retail & Distribution Management
- No. Panggil
- ATC LO FER r
Assessing consumer attitudes toward off-site customer service contact methods
This paper aims to present the development of a scale, off-site customer service (OCS), which assesses the factors that are important in consumer evaluation of an off-site customer service contact method (e.g. website or telephone).
- Edisi
- Vol. 20 No. 2, 2009
- ISBN/ISSN
- -
- Deskripsi Fisik
- 19 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO ERO a
A knowledge-based service automation system for service logistics
Effective service logistics can lower the cost and increase service value by improving customer satisfaction and loyalty. However, the conventional ways of the service logistics are information driven instead of knowledge-driven which are insufficient to meet the current needs. The purpose of this paper is to present a knowledge-based service automation system (KBSAS) to enhance the competitive…
- Edisi
- Vol. 17 No. 6, 2006
- ISBN/ISSN
- -
- Deskripsi Fisik
- 24 p.
- Judul Seri
- Journal of Manufacturing Technology Management
- No. Panggil
- ATC LO CHE a
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah