Ditapis dengan
Cruise passengers' satisfaction: Cartagena de Indias
The purpose of this paper is to explain the onshore satisfaction of cruise passengers, in the port of call of Cartagena de Indias.
- Edisi
- Vol. 19 No. 1, 2012 pp. 52-69
- ISBN/ISSN
- 1463-5771
- Deskripsi Fisik
- 20 p.
- Judul Seri
- Benchmarking: An International Journal
- No. Panggil
- ATC MR BRI c
A conceptual model for quality of service in the supply chain
The objective of this paper is to propose a model for assessing the quality of service at various interfaces of supply chain using third party logistics.
- Edisi
- Vol. 36 No. 7, 2006
- ISBN/ISSN
- -
- Deskripsi Fisik
- 32 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO VRA a
Short-run vs long-run trade-offs in outsourcing relationships: Impacts on loy…
The purpose of this paper is to report on a study of a shipper’s dilemma as a customer. Shippers desire both lower costs and good service levels, and this dilemma may lead in the long run to a trade-off consideration between staying loyal to existing service providers and seeking cost reductions from competing providers.
- Edisi
- Vol. 3 No. 3, 2010 pp. 211-225
- ISBN/ISSN
- -
- Deskripsi Fisik
- 17 p.
- Judul Seri
- Strategic Outsourcing: An International Journal
- No. Panggil
- ATC LO JUN s
Revenue estimation for logistics customer service offerings
In logistics strategy, it is now being recognized that revenue generation is as important as cost reduction. Although it has long been known that logistics customer service has a positive effect on customer satisfaction, little research has been conducted to determine precisely the degree to which logistics customer service affects sales and generates the revenues for the firm. The purpose of t…
- Edisi
- Vol. 17 No. 1, 2006
- ISBN/ISSN
- -
- Deskripsi Fisik
- 19 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO BAL l
The moderating effects of technological and demand uncertainties on the relat…
The purpose of this paper is to test the moderating effects of technological and demand uncertainties on the relationship between supply chain integration and customer delivery performance.
- Edisi
- Vol. 41 No. 3, 2011
- ISBN/ISSN
- -
- Deskripsi Fisik
- 27 p.
- Judul Seri
- International Journal of Physical Distribution & Logistics Management
- No. Panggil
- ATC LO YEW t
Service quality measurements in ports of a developing economy : Nigerian port…
Identifies and assesses the key determinants of service quality and determines the quality of service offered by two ports in Nigeria using the SERVQUAL model. The main service attributes that are important to port users are determined. Relevant literature is reviewed to give relevance to the survey. Data for the study was collected via a well-structured questionnaire, analysed, and perception-…
- Edisi
- Volume 14 · Number 6 · 2004 · pp. 487-495
- ISBN/ISSN
- 0960-4529
- Deskripsi Fisik
- 11 p.
- Judul Seri
- -
- No. Panggil
- ATC PO OGB s
Two dimensions of service: a single carrier analysis
The purpose of this paper is to investigate the cost of improving service to a motor carrier in the intermodal market. The paper further seeks to validate the existence of two dimensions of service with differing impacts on costs. The physical capacity dimension is related to the traditional view that higher quality costs more and the human performance dimension is related to the production man…
- Edisi
- Vol. 26 Issue: 2, pp.238-253
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- The International Journal of Logistics Management
- No. Panggil
- ATC LO JOH t
Scales to measure and benchmark service quality in tourism industry: A second…
The purpose of this paper is to develop and validate scales to measure and benchmark service quality (SQ) in tourism industry.
- Edisi
- Vol. 15 No. 4, 2008 pp. 469-493
- ISBN/ISSN
- -
- Deskripsi Fisik
- 28 p .
- Judul Seri
- Benchmarking: An International Journal
- No. Panggil
- ATC LO NAR s
Quality evaluation in logistic services
The paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman‐Zeithaml‐Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers’ ability to contribute to the development in the field, the a…
- Edisi
- Vol. 2 Issue: 1, pp.49-54
- ISBN/ISSN
- -
- Deskripsi Fisik
- 7 p.
- Judul Seri
- International Journal of Agile Management Systems
- No. Panggil
- ATC LO FRA q
Market competitiveness and quality performance in high-contact service indust…
The purpose of this paper is to explore conceptually and examine empirically the impact of market competitiveness on employee satisfaction, service quality, and customer satisfaction in high-contact service industries.
- Edisi
- Vol. 113 No. 4, 2013 pp. 573-588
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- Industrial Management & Data Systems
- No. Panggil
- ATC LO CHE m
Applying loss aversion to investigate service quality in logistics- A moderat…
Using the concept of loss aversion, this paper aims to investigate the relationship between service quality and customer loyalty in the home delivery industry. The second purpose of this paper is to investigate the moderating effect of service convenience in the relationship between service quality and customer loyalty. Furthermore, this paper attempts to demonstrate the existence of a moderati…
- Edisi
- Vol. 30 Issue: 5, pp.508-525
- ISBN/ISSN
- -
- Deskripsi Fisik
- 20 p.
- Judul Seri
- International Journal of Operations & Production Management
- No. Panggil
- ATC LO MIN a
Benchmarking the service quality of ocean container carriers using AHP
The purpose of this paper is to offer a framework based on analytic hierarchy process to ocean container carriers operating in India, with a view to assist them in benchmarking their service quality.
- Edisi
- Vol. 17 No. 5, 2010
- ISBN/ISSN
- -
- Deskripsi Fisik
- 22 p.
- Judul Seri
- Benchmarking: An International Journal
- No. Panggil
- ATC LO KAN b
The effect of quality management on the service quality and business success …
The purpose of the paper is to analyse empirically the causal relationships between quality management, service quality and business success in German logistics companies.
- Edisi
- Vol. 27 No. 2, 2010
- ISBN/ISSN
- -
- Deskripsi Fisik
- 18 p.
- Judul Seri
- International Journal of Quality & Reliability Management
- No. Panggil
- ATC LO KOC t
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