Economy - wide impact of a more efficient Tanjung Priok port

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

19 p.

Judul Seri

-

No. Panggil

ATC PO GIN e

Third party logistics services usage by large Australian firms

Outsourcing of logistics functions is a business dynamic of growing importance in Australia (for example, see [1]) and elsewhere in the world (see, for example [2,3]. Third party logistics involves the use of external companies to perform logistics functions which have traditionally been performed within an organization. The functions performed by the third party can encompass the entire logist…

Views Of Logistics Service Providers On Modularity In Logistics Services

The objective of this paper is to increase understanding of the concept of service modularity and to present examples of applications of modularity approach in logistics services. This aim is pursued with an empirical case study, consisting of interviews of 25 logistics service providers (LSPs). Themes found in the literature are used in the interviews and in the analysis of the interviews. The…

Shipping Statistics Yearbook 1987

The Shippping Statistics Yearbook 1987 as a comprehensive reference source contains statistical information derived and compiled from numerous different sources. The special topics dealing with Analysis of total world merchant fleet, land-up and broken-up tonnage as well as special fleets Key figures on world seaborne trade and world trade development Detailed overview on nearly 30 major com…

Outstanding : 47 ways to make your organization exceptional

Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful. 

Informed by his own …

Service management : mewujudkan layanan prima

Tema sentral buku ini adalah membangun layanan prima dalam sebuah organisasi. Layanan (service) bukan saja bermanfaat sebagai pelengkap produk yang ditawarkan, namun juga merupakan kunci diferensiasi setiap perusahaan. Meminjam konsep The Flower of Services rumusan almarhum Christopher Lovelock, layanan bisa dianalogikan sebagai delapan daun bunga yang melekat pada setiap penawaran produk: info…

Optimization of stuffing services at port of Palembang

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

30 p., ; 33 cm

Judul Seri

-

No. Panggil

TD PO NUR o

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple?s retail space and learning about Apple?s vision and philosophy. Using insights and data from these sources, he breaks down Apple?s customercentric model to provide an action plan with three distinct areas of focus: ? Inspire Your Internal Customer …

Manajemen Pelayanan Prima : Mencegah Pembelotan dan Membangun Costumer Loyality

Perhatian terhadap kepentingan pelanggan dengan cara melihat kebutuhan serta kepuasan atas pelayanan menjadi faktor kunci untuk keberhasilan usaha di tengah iklim persaingan yang semakin ketat. Menyadari pentingnya nilai sebuah layanan prima kepada pelanggan dan meningkatnya tuntutan pelanggan terhadap layanan perusahaan semakin membuat perusahaan harus mengembangkan bisnis pada manajemen hubun…

Manajemen Pelayanan Umum di Indonesia

Pengelolaan pelayanan umum di Indonesia saat ini dilakukan oleh pemerintah dan swasta. Hal ini berdampak pada timbulnya kompetisi dalam pelaksanaan layanan baik menyangkut cara, teknik, atau metode yang menarik para pengguna jasa layanan. Oleh karena itu, pengetahuan tentang pelayanan umum, administrasi perkantoran, motif, sikap, dan tingkah laku pelayanan, serta manajemen pelayanan umum mutlak…

Innovation and dynamic capabilities in a traditional service sector Evidence …

The purpose of this paper is to analyse the types and the nature of innovations developed by small companies in a traditional service sector, as well as the ways that innovations impact their strategic capabilities.

Innovating in reverse: services and the reverse product cycle

As they account for the largest share of employment and value added, services do not (or cannot) lie outside a Schumpeterian view of innovation phenomena. Of the various attempts at shedding more light on the mechanisms of innovation in service industries and firms, we consider the “reverse product cycle” to warrant special attention because of its highly thought-provoking nature and its th…

Cruise passengers' satisfaction: Cartagena de Indias

The purpose of this paper is to explain the onshore satisfaction of cruise passengers, in the port of call of Cartagena de Indias.

The Third-Party Logistics Services and Globalization of Manufacturing

Cross-border production chains of manufacturing require coordination and logistics. Third-party logistics services have thus taken this role as a link in the globalization of economic activities. Distriparks, a provider of total logistics to manufacturing, have emerged in Singapore to offer customized distribution and inventory management. Established as a traditional entrepoˆt by internationa…

The optimal ship sizes of container liner feeder services in Southeast Asia: …

Deploying containerships with increasing carrying capacities in achieving better capacity utilization has been well-documented. However, ship operators often face the problem in deploying containerships with the right size, especially given the capital-intensive nature of container liner shipping, which would lead to substantial implications if inappropriate ships were used. While studies on op…

Research on public logistics centre as tool for cooperation

This paper focuses on logistics centre concept and benefits for users. Intermodal benefit, forwarders impact, IT solutions, new transport flows due to synergy, better supply chain management, additional services, cost sharing, economies of scale, quality of the services, know-how, joint marketing impact, and benefit for growth of third-party logistics services are presented. The main bottleneck…

Understanding Environmental Influence on Human Service Organizations

This study addresses the impact of the external environmental context of individual organizations on their internal structures and service configurations, as they attempted to adapt to a changing political economy, via an examination of a portion of the Georgia child welfare system’s response to the introduction of the principles of managed care. Based, in part, on Hasenfeld’s (1992) notion…

Logistics operations, supply chain management and sustainability

Edisi

-

ISBN/ISSN

978-3-319-07287-6

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

TXT LO Gol l

Educating the supply chain logistics for humanitarian efforts in Africa: a ca…

There are gaps in the countries of Africa between basic universal health care and what is provided. Educating those who are trying to help is important to bring about change. Recently, there are many organizations and individuals responding to those needs, including governmental and non-governmental organizations (NGO). These entities strive to improve the conditions of the African people by pr…

Logistics service characteristics and supply chain priorities for freight man…

The purpose of this paper is to examine how the type of logistics services required by firms is related to the freight characteristics, and to the cost and other dimensions of the services in Mexico.

A conceptual model for quality of service in the supply chain

The objective of this paper is to propose a model for assessing the quality of service at various interfaces of supply chain using third party logistics.

Customer orientation in a Swedish county council

The use of the customer concept and ways of interacting with customers in support functions are relatively new areas of interest for public organizations. The purpose of this study is to describe the development toward a stronger customer orientation in a support function in a Swedish county council from a management team perspective.

Costs, revenue, service attributes and competition in shipping

Edisi

14

ISBN/ISSN

1479-2931

Deskripsi Fisik

9 p.

Judul Seri

Maritime economics & logistics

No. Panggil

ATC PO CUL c

Handbook of terminal planning

Container Terminals (CT) operate as central nodes in worldwide hub-and-spoke networks and link ocean-going vessels with smaller feeder vessels as well as with inbound and outbound hinterland transportation systems using road, rail, or inland waterways. The volume of transcontinental container flows has gained appreciably over the last five decades -- throughput figures of CT reached new records…

Logistic Service Measurement: a Reference Framework

Edisi

Vol. 15 Iss 3 pp.

ISBN/ISSN

1741-038X

Deskripsi Fisik

14 p

Judul Seri

Journal of Manufacturing Technology Management

No. Panggil

ATC LO RAF l

A Framework For Purchasing Transport Services in Small And Medium Size Enterp…

Abstract Purpose – The purpose of this paper is to present a framework for purchasing transport services to enable small and medium size enterprises (SMEs) to improve relationships with logistics service providers (LSPs) and enhance their own competitive advantage and profitability. Many SMEs lack competence in purchasing transport services and a subsequent lack of “purchasing power” …

Shipping and ports in the twenty-first century globalisation, technological c…

This book originated in two meetings – Oceans at the Millennium (2000) and Oceans of Change (2002) – both held at the National Maritime Museum, Greenwich, UK, and organised jointly by the Museum and the International Geographical Union’s Commission on Marine Geography. The object of both meetings was to create forums for discussion of the problems associated with the use and protection of…

A Guide to Ship’s Electro-Technology

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

44 p

Judul Seri

-

No. Panggil

TXT PO KAN ag

Short-run vs long-run trade-offs in outsourcing relationships: Impacts on loy…

The purpose of this paper is to report on a study of a shipper’s dilemma as a customer. Shippers desire both lower costs and good service levels, and this dilemma may lead in the long run to a trade-off consideration between staying loyal to existing service providers and seeking cost reductions from competing providers.

Spare parts logistics for the Chinese market

Despite the proven benefits of high‐performing spare parts logistics, recommendations on how to organize spare parts logistics in China are rather rare. The absence of spare parts logistics concepts for China is surprising, since the spare part business is the profit pool of the capital goods industry: spare parts create about 17 percent of the industry's total revenue. The margins involved i…

Port resources rationalization fof better container barge services in Hong Kong

The manufacturing base in the Pearl River Delta of China is moving westwards, where the Pearl River system has extensive coverage. This makes container barge transport a new growth area for Hong Kong Port. Traditionally, Hong Kong Port has been the main gateway for containers transported through the Pearl River system, but this advantageous position is under challenge from the adjacent ports in…

Revenue estimation for logistics customer service offerings

In logistics strategy, it is now being recognized that revenue generation is as important as cost reduction. Although it has long been known that logistics customer service has a positive effect on customer satisfaction, little research has been conducted to determine precisely the degree to which logistics customer service affects sales and generates the revenues for the firm. The purpose of t…

Comparative analysis of the carbon footprints of conventional and online reta…

The purpose of this paper is to focus on the carbon intensity of “last mile” deliveries (i.e. deliveries of goods from local depots to the home) and personal shopping trips.

Segmentation of markets based on customer service

Customer service represents a significant opportunity for segmenting markets. This article reviews the importance of customer service and the conceptual issues associated with segmenting industrial markets on the basis of customer service. A methodology is presented which can be used by managers to classify a market into segments with different customer service needs. Empirical results from a h…

Analysis of factory gate pricing in the UK grocery supply chain

The paper aims to analyse the reasons behind the leadership shown by a case study retailer through the introduction of factory gate pricing (FGP) within the grocery sector. Further, there is an evaluation of the transport management techniques used to support FGP and the operational benefits gained.

Inventory management support systems for emergency humanitarian relief operat…

To develop and test three different inventory management strategies as applied to the complex emergency in south Sudan.

The moderating effects of technological and demand uncertainties on the relat…

The purpose of this paper is to test the moderating effects of technological and demand uncertainties on the relationship between supply chain integration and customer delivery performance.

Retrospect on the development of the shipping industry in Korea, 1910-1950

Three wide-spread opinions were set in as orthodox in the Koreaʼs shipping society as for the development of Koreaʼs shipping industry. Firstly, the ocean-going shipping industry of Korea started from the scratch. Secondly, Korea took the reversed step compared with the pattern in advanced countries in that higher maritime educational institutions were established prior to acquiring vessels. …

The performance impact of industrial services and service orientation on manu…

Product-manufacturing firms are increasingly positioning themselves as providers of industrial services and solutions. Despite the increasing conceptual interest in industrial services, empirical evidence about the factors that mediate the relationships between industrial services and firm performance remains limited. The purpose of this paper is to investigate the relationship between industri…

Development of seaport–dry port dyads : two cases from Northern Europe

An increase in sea freight flows generates an almost proportional increase in inland freight flows, and what takes place inland will influence the ability of intermodal transport systems to further accommodate the growth of international trade. This could be facilitated by dry ports, which have been developed to support seaport operations as well as the overall operations of intermodal trans…

Service quality measurements in ports of a developing economy : Nigerian port…

Identifies and assesses the key determinants of service quality and determines the quality of service offered by two ports in Nigeria using the SERVQUAL model. The main service attributes that are important to port users are determined. Relevant literature is reviewed to give relevance to the survey. Data for the study was collected via a well-structured questionnaire, analysed, and perception-…

Management mentoring in a social Service organization

Interviews exploring the experiences of administrators in a state social service organization found informal mentoring relationships to be common and individually beneficial. Ninety-two percent (92%) of the managers reported having had a mentor and 77% reported that they had served as a mentor. All reported receiving career and personal benefits. About two-thirds of the reported relationsh…

Simulation and analysis for the kelang container terminal operations

Key issues of the application of modelling and simulation for the management of the Malaysian Kelang Container Terminal are discussed. The aim of the investigation is to improve the logistics processes at the port. The model simulates all processes required to operate the seaport efficiently and provides detailed statistics on the seaport through‐put and utilisation characteristics with a hig…

The internal predictors of business performance in small firms: A logistic re…

In order to provide a deeper understanding of small business performance the study aims to analyse data from a national survey into small firms in the events sector.

Process reengineering in port operations : a case study

In the age of globalization, seaports play a vital role in connecting national supply chains to the global marketplace. Improving port operations has become a priority for many countries. One of the ways to achieve this objective is process reengineering. This paper reviews the IT‐enabled reengineering process at Pusan Port, South Korea. The paper examines the issues and problems leading to p…

Paying for convenience: Attractiveness and revenue potential of time-based de…

The purpose of this paper is to investigate the potential of a new convenience-enhancing service at the interface between retailers and consumers: time-based delivery of parcels. The service allows consumers to choose a preferred time slot for a parcel to be delivered. This convenience-enhancing logistics service may be attractive for consumers, retailers, and logistics service providers. The a…

Third-party logistics providers offering form postponement services: value pr…

In today’s global supply chains, third-party logistics providers (3PLs) can play an important role in implementing the principle of form postponement (FP). This proposes that activities creating product variety and the associated production mix decisions are deferred along a product family manufacturing and distribution process as long as possible. While both FP and third-party logistics have…

Controlling customer logistics service

Customer logistics service may mean different things to various organizations! Heavy emphasis in one organization may be placed on having a product available at the time, at the place, and in the quantities desired. In another company, it may be desirable to preserve the relative freedom in the manner and timing with which orders can be received from customers for processing. At other times and…

Asset allocation and value at risk in shipping equity portfolios

This study employs alternative dynamic volatility models to investigate the risk and return characteristics of a carefully selected sample of shipping stocks, in order to enhance asset allocation opportunities. As private and institutional investors are in search of alternative style investments, the assessment of stock volatility is a critical issue for efficient asset allocation, dynamic …

Port Management

Port Management brings together a collection of seminal papers from Palgrave’s journal MaritimeEconomics and Logistics. It is a dynamic volume, containing contributions from leading authorswith different disciplinary backgrounds, representing a vast regional diversity. The volumeprovides authoritative and timely investigations into key topics in port economics, includingresearch on: global su…