Solusi membangun toko online

Edisi

2008

ISBN/ISSN

-

Deskripsi Fisik

125 p.

Judul Seri

-

No. Panggil

TXT GEN EFI s C.1

Program catalogue 2015

Edisi

2015

ISBN/ISSN

-

Deskripsi Fisik

81 p.

Judul Seri

-

No. Panggil

IPC GUI PRO p C.1

Program Catalogue 2016

Edisi

2016

ISBN/ISSN

-

Deskripsi Fisik

124 p.

Judul Seri

-

No. Panggil

IPC GUI PRO p C.1

Computers in retailing

Major changes have taken place in the application of information technology in retailing. Looks at the opportunities for improving use of data within the retail environment through modern technology in the early 1980s

The difference between elderly consumers’ satisfaction levels and retail sa…

Suggests that a significant trend affecting American society today is the dramatic rise in the number of persons aged over 65. Consequently, retailers are interested in knowing how this segment can be best served in the marketplace. Outlines a study which utilized person perception theory to examine how retail sales personnel’s perceptions relate to elderly consumers’ satisfaction. Results …

Managing Service Quality: An International Journal Determinants and conseque…

The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total

The importance of country-of-origin information and perceived product quality…

There has been a proliferation of studies on product perceptions based on the country of origin. Most of these studies were conducted in western or developed countries. Studies in the less developed nations are still scarce, especially research conducted in the former Soviet Union. With the disintegration of the Soviet Union, the former Soviet republics offer vast new market opportunities for …

Integrating intermodal transport with logistics: a case study of the UK retai…

Retail traffic is one of the main drivers for the growth of intermodal transport services in the UK. This paper examines the key factors underpinning this modal shift in order to learn lessons for other market and geographical contexts. Since successful retail intermodal logistics involves many actors, this paper is based on semi-structured interviews with major UK retailers, third-party logist…

Supply chain typology for configuring cost-efficient tracking in fashion logi…

The purpose of this paper is to propose a typology of radio frequency identification (RFID)-based tracking solution designs to fit differing fashion supply chains. The typology is presented as principles of form and function contributing toward a design theory of configurable RFID tracking for fashion logistics.

Reverse logistics capabilities: antecedents and cost savings

The use of reverse logistics has received increased attention in the literature, although the role that reverse logistics capabilities plays in enabling firms to achieve cost savings has not been empirically examined. Reverse logistics capabilities can enable retailers to enhance their return policies and improve their overall cost position. This paper aims to address these issues.

Using fourth-party logistics management to improve horizontal collaboration a…

There is a paucity of literature considering horizontal collaboration among grocery retailers, suppliers, and third-party logistics (3PL) providers. This paper seeks to investigate benefits of and barriers to the use of fourth-party logistics (4PL) management as a catalyst for horizontal collaboration.

A study of an augmented CPFR model for the 3C retail industry

To propose and test an augmented collaborative planning, forecasting, and replenishment (A-CPFR) model in a retailer-supplier context with a view to improving forecasting accuracy and then reducing the “bullwhip effect” in the supply chain.

Developing a framework for measuring physical distribution service quality of…

Many traditional retailers use the internet as a complementary business channel and thus sell products through multiple channels. In contrast, “pure player” internet retailers only sell products via the internet. A proliferation of pure players over the past few years has intensified competition in the online shopping market and the question of who is better at offering physical distributio…

Dimensions underlying retail logistics and their relationship to supplier eva…

Logistics is becoming an increasingly important part of overall retail strategy because it provides opportunities for enhanced profit, market growth and sustainable competitive advantage. This research examines the underlying factors which impact retail logistics. The factors found are warehousing/transportation, supplier performance/communications, internal information systems, activity levell…

Exploring logistics-related environmental sustainability in large retailers

The purpose of this paper is to explore and illustrate ways in which the world’s largest retailers describe their logistics-related environmental considerations, their environmental indicators applied to measure the effects of these considerations and their environmental consciousness in their CSR reports.

The paradox of logistics in Europe

The completion of the Single European Market in 1992 has major implications for logistics throughout the 1990s and beyond. However, as logistics has come under the spotlight, many managers and academics have come to realize that their understanding of the field is limited. In particular, both the differences in practice between countries and the future directions for innovation in logistics rem…

The purchasing behaviour of Shanghai buyers of processed food and beverage pr…

Examines empirically the purchasing behaviour of Shanghai buyers of processed food and beverage products. An average of only 3.66 product items are purchased on each shopping occasion. Explains the value or weight of purchases by various geographic, demographic and behavioural factors, specifically: the distance travelled to the shop (closely related to the frequency of shopping), the gender of…

The Logistics Transformation of British Retailing: Concepts and Questions

British retailers have been at the forefront of logistical changes. By taking control of distribution channels they have transformed their operations. Much of the process by which this has been achieved is well covered in the literature. This paper looks at the macro issues involved and the under‐pinning concepts in logistical transformation in retailing, and attempts to synthesize and provid…

The interdependence of inventory management and retail shelf management

Acknowledges that the effect of displayed inventory on retail sales is widely recognized in the logistics, marketing and operations management literature and has been empirically verified. However, neither the marketing literature (shelf‐space allocation models) nor the operations management literature (inventory control models) has appropriately modeled this effect. The displayed‐inventory…

Predicting the organisational adoption of B2C e-commerce: an empirical study

Using the literature on innovation research, this paper proposes to establish and empirically test a prediction model which consists of four major factors in the adoption of online retailing by organisations, namely relative advantage, competitive pressure, channel conflict and technical resource competence.

Analysis of factory gate pricing in the UK grocery supply chain

The paper aims to analyse the reasons behind the leadership shown by a case study retailer through the introduction of factory gate pricing (FGP) within the grocery sector. Further, there is an evaluation of the transport management techniques used to support FGP and the operational benefits gained.

European retailing in e-transition?: An empirical evaluation of Web-based ret…

The management of electronic retail channels is not limited to virtual companies only. Also store-based (stationary) retailers are expected to set up electronic distribution channels. This paper discusses the occurrence of such channels from a European perspective. The authors introduce a Web-scan framework to analyze the nature of Web offerings and the logistical elements of e-tailing. The app…

Order lead‐time of grocery retailers in the UK and Greek markets

The purpose of this paper is to report the results of a comparative study of order lead times for firms operating in the UK and Greek food retail markets with the UK one being regarded at the forefront in terms of logistics efficiency.

Centralised grocery supply chain planning: improved exception management

The purpose of this paper is to present an operations model for retail replenishment collaboration and identifies its expected benefits and limitations for the members of a grocery supply chain.

United Kingdom Retail logistics in the UK: past, present and future

The purpose of this paper is to provide an overview of the logistical transformation of British retailing over the last three decades and to discuss likely challenges that face logistics managers in the future.

Logistics Customer Service: Performance of Irish Food Exporters

Edisi

Vol. 29 Iss 1 pp. 6

ISBN/ISSN

0959-0552

Deskripsi Fisik

12 p

Judul Seri

International Journal of Retail & Distribution Management

No. Panggil

ATC LO COL l

Retail Logistics Service Quality: A Cross-Cultural Survey on Customer Percept…

Purpose – The purpose of this paper is to compare perceptions of retail logistics service quality among Romanian and Tunisian customers, and determine which dimensions of logistics service quality have the greatest influence on customer satisfaction and loyalty. Design/methodology/approach – Data were collected using self-administered questionnaires from two convenience samples of hyper…

Managing in-store logistics: a fresh perspective on retail service

Traditional retailers still insist on using price, product, and promotion as sources of competitive advantage.This emphasis typically ignores the potential of in-store logistics operations in the creation of customer value. A major objective of retail customers is to navigate the retail servicescape in an efficient, convenient, enjoyable and effective manner. In-store logistics operations large…

An examination of the causes for retail stockouts

The purpose of this paper is to increase our understanding of the causes for stockouts in retailing.

The challenge of reverse logistics in catalog retailing

Many firms are placing greater emphasis on managing returned product. Reverse logistics programs are being used to recover assets that would otherwise be lost. Research results are presented covering reverse logistics programs in the electronics industry, specifically among firms selling through catalogs. The paper looks at how reverse logistics performance and satisfaction with reverse logisti…

The role of top management in supply chain management practices

Despite the often stated importance, little about top management’s role in supply chain management (SCM) practices is known. The purpose of this paper is therefore to explore the role of top management in two retail companies that successfully utilise opportunities given by SCM practices.

Horizontal logistics collaboration for enhanced supply chain performance: an …

The paper aims to develop a supply chain-driven model horizontal logistics collaboration (HLC). HLC initiatives can fail. To improve the chance of success, a thorough consideration of the potential issues involved, such as seeking supply chain partners’ support, ensuring access to information/data security and assessing whether an HLC model could bring improvements to a wide range of supply c…

Collaboration intensity in the Brazilian supermarket retail chain

This paper seeks to identify collaboration elements and evaluate their intensity in the Brazilian supermarket retail chain, especially the manufacturer-retailer channel.

Understanding the reverse logistics operations of a retailer: a pilot study

The paper aims to illustrate the business process of reverse logistics by focusing on studying the business activities of the distribution center of a major department store.

The realities of quick response in the grocery sector: : a supplier viewpoint

Presents a supplier view of the realities of quick response supply chain partnershipping in the grocery sector. Discusses the factors which determine the level of stock held by manufacturers and retailers and the resulting conflicts which occur in reconciling policies pursued by both parties. Asks why manufacturers and retailers want quick response partnerships and what their objectives are.

The realities of quick response in the grocery sector: : a supplier viewpoint

Presents a supplier view of the realities of quick response supply chain partnershipping in the grocery sector. Discusses the factors which determine the level of stock held by manufacturers and retailers and the resulting conflicts which occur in reconciling policies pursued by both parties. Asks why manufacturers and retailers want quick response partnerships and what their objectives are.

The relative cost structures of competing grocery supply chains

Traditionally, research into supply chain management has focused on increasing the availability of products and reducing the cost of doing so by concentrating on coordination between supply chain members. Significant improvements have been made in improving the effectiveness and efficiency of supply chains. In this paper we compare the relative costs of different supply chains for grocery produ…

The relationship between resources and market coverage in small local interne…

The purpose of this paper is to investigate the association of e-channel resources with market coverage of small local retailers.

The North American Free Trade Agreement: Strategic Implications for Logistics…

The passage of NAFTA created both opportunities and challenges for logistics managers. NAFTA not only created a trading block with over 350 million potential consumers, it also allowed, for the first time, fully integrated and rationalized logistics management throughout North America. In recognition of the significant logistics impact of NAFTA, the Council of Logistics Management sponsored a s…

The consumer direct services revolution in grocery retailing: an exploratory …

To provide empirical evidence and explanation of the phenomenon that providers of home delivery of groceries are still of minor importance in highly concentrated retail markets.

The adoption of RFID in fashion retailing: a business value-added framework

The adoption of radio frequency identification (RFID) will create a revolutionary change in the management of a supply chain, particularly in the retail sector. The aim of this paper is to study the views of fashion retailers on RFID applications and, in turn, to analyze the added value to be gained by adopting this technology.

Return handling: an exploratory study with nine retailer warehouses

Already for a long time retailers have taken back products. In this paper we explore the factors contributing to the decision of combining vs separating inbound and outbound flows during the return handling process. We do so through a comparative analysis of the operations in nine retailer warehouses, which can be divided into three groups: food retailers, non‐food store chains and mail ord…

Retail supply chain management: key priorities and practices

The purpose of this paper is to investigate the unique supply chain strategies employed by retailers.

Retail service-based operant resources and market performance

The service‐dominant logic (SDL) concept is reshaping the view of business‐to‐business research and practice. Thus, understanding the role of knowledge‐based operant resources, a key component of the SDL paradigm, in the ability of supply chains to shape competitive advantage and performance outcomes is vital. Further, operant resources have a hierarchical structure, with differing effe…

Retail reverse logistics: a call and grounding framework for research

From a synthesis of empirical findings and literature, the aim of this paper is to present a conceptual framework for managing retail reverse logistics operations. The framework is designed to assist both practitioners and academics in better understanding the key management aspects involved. The paper also identifies some future research directions that are derived from this conceptual framework.

Retail operational strategies in complex supply chains

The correct choice, implementation and evolution of an operations strategy can provide considerable competitive advantage. However, how many organizations in the Fast Moving Consumer Goods (FMCG) industries really understand the components of such strategies and their power when properly deployed? Supply chain management, lean thinking, agile operations, quick response, virtual organization, ti…

Retail logistics

The purpose of this paper is to provide an overview of the logistical transformation of British retailing over the last three decades and to discuss likely challenges that face logistics managers in the future.

Radio frequency identification (RFID) in China: opportunities and challenges

RFID has fundamental influences on today’s retailing and supply chain management. This article seeks to formulate the opportunities and challenges of RFID adoption in China.

Quick response: an international perspective

Discusses the development of quick response techniques in different parts of the world, notably the UK, USA, continental Europe and Japan. While much of the initial work on quick response focused on the fashion sector of business, deals specifically with grocery markets where arguably quick response should be a part of corporate philosophy. Shows that the enabling technologies to implement qu…

Life after death: reverse logistics and the product life cycle

Managing the reverse flow of product is an important ability for any company, as the recent experiences of many online retailers illustrate. Reverse logistics is a growing and important area of strategic advantage for many companies. For a long time, the product life cycle has been a valuable source of insight about the changing needs of marketing and logistics over the life of a product. In …