Belva plain

Edisi

2008

ISBN/ISSN

-

Deskripsi Fisik

339 p.

Judul Seri

-

No. Panggil

TXT GEN ALA b C.1

The difference between elderly consumers’ satisfaction levels and retail sa…

Suggests that a significant trend affecting American society today is the dramatic rise in the number of persons aged over 65. Consequently, retailers are interested in knowing how this segment can be best served in the marketplace. Outlines a study which utilized person perception theory to examine how retail sales personnel’s perceptions relate to elderly consumers’ satisfaction. Results …

Managing Service Quality: An International Journal Determinants and conseque…

The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self-service technology (SST) in a retail setting. Design/methodology/approach – In cooperation with a survey firm, a total

Cruise passengers' satisfaction: Cartagena de Indias

The purpose of this paper is to explain the onshore satisfaction of cruise passengers, in the port of call of Cartagena de Indias.

Efficient consumer response: managing the supply chain for “ultimate” con…

Presents a case study of the marketing strategy of Birds Eye Wall’s and its focus on functional and service-related aspects of its trading relationships. Stresses the importance of the efficient consumer response process towards achieving both customer satisfaction and business efficiency and success. Details the use of extensive research and data analysis to forecast, measure, model and rev…

The purchasing behaviour of Shanghai buyers of processed food and beverage pr…

Examines empirically the purchasing behaviour of Shanghai buyers of processed food and beverage products. An average of only 3.66 product items are purchased on each shopping occasion. Explains the value or weight of purchases by various geographic, demographic and behavioural factors, specifically: the distance travelled to the shop (closely related to the frequency of shopping), the gender of…

Globally standardised versus locally adapted packaging: a case study at sony …

The purpose of this paper is to provide insights into, and guidance on, how to balance packaging standardisation and adaptation strategies in different markets in the fast moving consumer electronic goods (FMCEG) industry.

Enabling supply chain segmentation through demand profiling

Whilst there are a plethora of theoretical ideas regarding a segmented approach to supply chain strategy, there is paucity of empirical data. This paper aims to present the results of a field-based case study in a fast moving consumer goods company (FMCGCo) that sought to identify the most relevant basis for supply chain segmentation.

Connecting organizational human resource practices to consumer satisfaction

The purpose of this paper is to provide researchers and practitioners an understanding of one potentially direct linking mechanism between organizational practices and consumer satisfaction with a service.

Connecting organizational human resource practices to consumer satisfaction

The purpose of this paper is to provide researchers and practitioners an understanding of one potentially direct linking mechanism between organizational practices and consumer satisfaction with a service

Effects of complaint behaviour and service recovery satisfaction on consumer …

The purpose of this paper is to investigate the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through internet channels.

Customer perceptions on logistics outsourcing in the European consumer goods …

This paper investigates customer perceptions on three key logistics outsourcing decisions: why to outsource, what to outsource and how to manage satisfaction within third party logistics providers (3PLs) partnerships. In addition to an analysis of the current literature, a Europe-wide postal and telephone survey revealed that outsourcing in the consumer good industry is heavily service driven a…

Analysis of consumer characteristics which influence the determinants of buyi…

The aim is to discover the significance of the motives that lead to differences in consumers' decision making and also to identify the characteristics of consumers which influence the types of motive that enable them to buy. Results of the research show that availability and quality'' of the products are perceived by consumers as significant motives for their buying decisions in conjunction…

Lacklustre Consumer Spending Dampening Sales Outlook

Sluggish private consumption and Indonesia's flat economic growth performance in H117 ha ve led us to revise down our outlook for passenger car sales to growth of 4.9% in 2017, from our previous forecast of 11 .0 % growth. Two positives for a rise in car sales will be manageable inflation and low interest rates, which will help bolster consumer spending . Indonesia's flat economic growt…

Indonesia Consumer electronics report : Includes 5-year forecasts to 2021

Indonesia is one of the least developed consumer electronics markets in APAC, with low levels of ownership and spending per capita. It does, however, have one of the strongest outlooks because vendors will not face saturation, and benefit from rising incomes and supportive demographics. There is some downside due to its frontier market status, most notably the exposure of the economic growth st…

Indonesia Consumer electronics report :Includes 5-year forecasts to 2021

We have a bright outlook for consumer electronics device spending growth in Indonesia, and forecast the market will increase at a CAGR of 8.8% over 2017-2021 to a total value of USD14.7bn. Challenging economic conditions 2014-2016 resulted in a contraction in device spending, but as the economic environment strengthens we expect vendors to benefit by tapping into low penetration rates for major…

Value recovery network design for product returns

The purpose of this paper is to use a conceptual model from literature for designing value recovery (VR) networks for three categories of post‐consumer product returns.

Using the elaboration likelihood model to guide customer service-based segmen…

Conceptualizes a model of customer service‐based segmentation derived from the elaboration likelihood model (ELM). Logistics organizations are utilizing improved customer service to achieve competitive advantage. However, these firms must segment customers to avoid escalating their service platform to those unlikely to provide adequate return. Based on ELM‐established relationships, propo…

The consumer direct services revolution in grocery retailing: an exploratory …

To provide empirical evidence and explanation of the phenomenon that providers of home delivery of groceries are still of minor importance in highly concentrated retail markets.

Optimum time-censored simple ramp-stress accelerated life test sampling plan …

Acceptance sampling plans are designed to decide about acceptance or rejection of a lot of products on the basis of sample drawn from it. Accelerating the life test helps in obtaining information about the lifetimes of high reliability products quickly. The purpose of this paper is to formulate an optimum time censored acceptance sampling plan based on ramp-stress accelerated life test (ALT) fo…

Implementation hurdles of ECR partnerships – the German food sector as an E…

In consumer goods distribution, cooperative strategies are increasingly being used with respect to logistics and marketing within the context of efficient consumer response (ECR) between manufacturers and retailing organisations. In practice, with the aid of an explorative factor analysis four barriers to implementation arise, which impact mainly on small and medium‐sized companies, so that a…

Food and grocery supply chains: a reappraisal of ECR performance

The paper aims to reappraise efficient consumer response (ECR) in the grocery and food industry to determine whether financial and operating performance improves with ECR adoption.

Flexibility and responsiveness in relation to the use of MRPII

Seeks to document a responsive strategy to manufacturing planning with Cussons (UK) Limited, a company operating in the fast moving consumer goods (FMCG) industry. In the FMCG environment products are manufactured to a sales forecast, and customers demand 100 per cent service levels within lead‐times, sometimes in the order of hours rather than days. It is essential that a company′s stock…

Finished stock: the piggy in the middle

Recently there has been a proliferation of interest in the topic of total supply chain management. This interest has prompted many companies in the fast moving consumer goods sector to review their inventory policies and, in particular, levels of finished stock. Responsibility for finished stock often falls between production and distribution leaving it rather like a “piggy in the middle”…

E-tail emotion regulation: examining online hedonic product purchases

This research examines how hedonic shopping experiences for online music impact emotion regulation processes and how feelings regarding previous online music purchases influence repeat purchase behaviour. The paper aims to introduce a model that explains and examines the meditating role of consumers’ attitudes, emotion regulation and subjective norms in the shopping experience for online music.

Do microblog postings influence consumer perceptions of retailers' e-services…

Consumers are increasingly connected to each other through electronic devices. Consequently, the potential for online retailer (hereafter, e-tailer) initiated communications delivered through electronic media to inspire viral-like e-WOM processes among consumers is also expanding. Microblog postings and e-mails may impact consumers’ perceptions of retail web sites (e-servicescape). These perc…

Desperately seeking shelf availability: an examination of the extent, the cau…

With all the hype around efficient consumer response (ECR) and the brave new world of technologies, one would believe that retail out‐of‐stocks have gone down over the last ten years. That is wrong. Retailers have been struggling with considerable out‐of‐stocks for decades – with little evidence of improvement. A similar wrong belief is that shoppers are also still unwilling to acce…

Delphi-based strategic issue management: crafting consumer goods supply chain…

Consumer goods supply chains (SCs) are characterized by continuously changing customer trends. Early detection of these trends is crucial for deriving successful long-term SC strategies. The purpose of this paper is to present a systematic process to support decision makers in assessing future-relevant issues and developing strategies.

Customer choice of a car maintenance service provider: A model to identify th…

This paper investigates the determinants of customer choice of a car maintenance service provider after the warranty period. It focuses on the alternative of using branded car dealers, who provide this service during the warranty period, or independent garages.

Consumer responses to shelf out-of-stocks of perishable products

This paper aims to identify customer behavior with regard to out-of-stocks (OOS) of perishable products (focused on bakery bread) and the resulting inventory performance for these perishable products.

Consumer reaction towards corporate social responsibility in United Arab Emir…

This paper aims to examine five distinct consumer reactions, including corporate social responsibility (CSR) awareness, consumers’ complaining, boycotting behavior, work preferences and consumer donation behavior.

Application of the means-end value hierarchy model to understanding logistics…

In the behavioural science areas of psychology and consumer behaviour, the means‐end value hierarchy model has often been applied to understand individuals’ values structures ‐ in particular, the value of a company’s product/ service offering to its customers. Applying the means‐end value hierarchy model in a logistics context, logistics customer value can be thought of as a higher�…

Implications of the Restructured Logistics Systems in South Korea — How to …

The tremendous economic changes occurring in Korea have created trends of high quality products, mass consumption, an emergence of the younger generation, and competition among firms. This competition also includes foreign firms in the Korean distribution system. To respond to these diversifying consumer behaviors, the Korean government has opened its market to foreign firms and restructured …

RFID implementation with virtual infrastructures

The purpose of this paper is to describe a virtualisation model of RFIDenabled infrastructure incorporating non-standard radio frequency identification (RFID) components. The model is implemented as a software service that draws upon other sources of internet services.

A study of the supermarket industry and its growing logistics capabilities

This paper aims to analyze and identify commonalities and differences between the supermarket industry and its logistics capabilities in developed economies such as North America, the European Union and Japan, as well as the emerging Asian economy of India.